Full-Time

Manager – Project Management

Confirmed live in the last 24 hours

Upgrade

Upgrade

1,001-5,000 employees

Provides loans, credit cards, and rewards

Fintech
Consumer Goods

Compensation Overview

$120kAnnually

Senior

Phoenix, AZ, USA

This is a hybrid position based in the Phoenix, AZ office.

Category
Project Management
Business & Strategy
Required Skills
Agile
JIRA
Requirements
  • 4+ years in a senior project management or PMO leadership role, with a proven track record of success in managing and leading teams of project managers.
  • 8+ years of total project management experience required
  • Ability to take high-level strategic direction and effectively translate it into actionable plans, ensuring alignment with business objectives and driving projects from concept to execution.
  • Proven ability to establish and maintain positive working relationships with stakeholders at all levels, including executive leadership, and effectively manage stakeholder expectations and communication.
  • Experience in a startup, fintech, or fin-serv call center environment preferred.
  • Ability to adapt to agile project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes.
  • Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics.
  • Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations.
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks.
Responsibilities
  • Create detailed program frameworks that outline the objectives, scope, and deliverables of each initiative and ensure program frameworks are directly linked to the strategic goals of the organization.
  • Oversee and report on all ongoing projects within a program, including tracking performance, managing resources, and ensuring timely delivery of project outcomes.
  • Synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks.
  • Leverage extensive experience with JIRA to optimize project management processes, including customizing workflows and building out the platform to enhance team efficiency and visibility.
  • Lead and develop a high-performing project management team, with a focus on hiring, training, and performance to support the growing demands of enterprise initiatives.
  • Build and maintain strong, strategic relationships with key stakeholders, including executive leadership, department heads, product owners, and subject matter experts throughout the organization.
  • Ensure open communication and alignment on organizational priorities between the project management team and key stakeholders.
  • Inspire and lead by example to create a vibrant team culture, employing proven techniques to boost engagement, foster a sense of belonging among team members.
  • Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines.

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

Company Stage

Series F

Total Funding

$532.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

32%

2 year growth

51%
Simplify Jobs

Simplify's Take

What believers are saying

  • Upgrade's rapid growth and expansion into new markets, such as auto loans and home improvement financing, indicate strong business momentum and opportunities for career advancement.
  • The launch of the Secured OneCard opens up new customer segments, providing a pathway for individuals with little or no credit history to build their credit responsibly.
  • The company's significant investment in new office space in Irvine, California, reflects its commitment to scaling operations and expanding its workforce.

What critics are saying

  • The crowded fintech market means Upgrade must continuously innovate to maintain its competitive edge and customer base.
  • Expansion into new product lines, such as auto loans, carries the risk of operational challenges and potential regulatory scrutiny.

What makes Upgrade unique

  • Upgrade offers a unique combination of personal loans, credit cards, and rewards checking accounts, providing a comprehensive suite of financial products that cater to various consumer needs.
  • Their focus on affordability and flexibility, such as no prepayment penalties on loans and competitive cash back rewards, sets them apart from traditional financial institutions.
  • The partnership with FairPlay to incorporate Fairness-as-a-Service solutions enhances their commitment to fair lending practices, distinguishing them in the fintech space.

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