Full-Time

Manager – Project Management

Posted on 11/20/2024

Upgrade

Upgrade

1,001-5,000 employees

Provides loans, credit cards, and rewards

Fintech
Financial Services

Compensation Overview

$120kAnnually

Senior

Phoenix, AZ, USA

This is a hybrid position based in our Phoenix, AZ office.

Category
Project Management
Business & Strategy
Required Skills
Agile
JIRA
Requirements
  • 4+ years in a senior project management or PMO leadership role, with a proven track record of success in managing and leading teams of project managers.
  • 8+ years of total project management experience required
  • Ability to take high-level strategic direction and effectively translate it into actionable plans, ensuring alignment with business objectives and driving projects from concept to execution.
  • Proven ability to establish and maintain positive working relationships with stakeholders at all levels, including executive leadership, and effectively manage stakeholder expectations and communication.
  • Experience in a startup, fintech, or fin-serv call center environment preferred.
  • Ability to adapt to agile project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes.
  • Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics.
  • Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations.
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks.
Responsibilities
  • Create detailed program frameworks that outline the objectives, scope, and deliverables of each initiative and ensure program frameworks are directly linked to the strategic goals of the organization.
  • Oversee and report on all ongoing projects within a program, including tracking performance, managing resources, and ensuring timely delivery of project outcomes.
  • Synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks.
  • Leverage extensive experience with JIRA to optimize project management processes, including customizing workflows and building out the platform to enhance team efficiency and visibility.
  • Lead and develop a high-performing project management team, with a focus on hiring, training, and performance to support the growing demands of enterprise initiatives.
  • Build and maintain strong, strategic relationships with key stakeholders, including executive leadership, department heads, product owners, and subject matter experts throughout the organization.
  • Ensure open communication and alignment on organizational priorities between the project management team and key stakeholders.
  • Inspire and lead by example to create a vibrant team culture, employing proven techniques to boost engagement, foster a sense of belonging among team members.
  • Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines.

Upgrade offers financial products like personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. Upgrade stands out by focusing on affordability and user-friendly features, generating revenue through interest and interchange fees. The company's goal is to provide accessible credit options and promote responsible financial behavior.

Company Stage

Series F

Total Funding

$532.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

30%

2 year growth

52%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with FairPlay enhances compliance and ethical lending practices.
  • Expansion into auto loans diversifies product offerings and revenue streams.
  • Acquisition of Uplift positions Upgrade in the growing BNPL travel market.

What critics are saying

  • Increased competition in BNPL could impact market share in travel financing.
  • Expansion into auto loans may expose Upgrade to higher credit risk.
  • Investment in new office space may strain resources if not matched by revenue growth.

What makes Upgrade unique

  • Upgrade offers a unique combination of credit cards and personal loans.
  • The company provides free credit monitoring and educational tools for financial management.
  • Upgrade's Secured OneCard targets consumers with little or no credit history.

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