Full-Time

Service Writer

Confirmed live in the last 24 hours

ASCO Equipment

ASCO Equipment

201-500 employees

Sells and rents construction, agricultural equipment

Industrial & Manufacturing
Food & Agriculture
Real Estate

Mid

Tyler, TX, USA

Required Skills
Communications
Customer Service
Requirements
  • 2+ years of experience as a heavy equipment service technician or service writer
  • Ability to work in a fast-paced/high-volume dealership
  • Detail-oriented, time management, and teamwork skills
  • Excellent customer service and communication skills
  • Proficient computer skills, and experience with G-Suite & other service programs
  • Personal dedication to work safety and accountability
Responsibilities
  • Positively take ownership of customer experience
  • Manage work orders: open, close, post time, enter notes and monitor progress
  • Prepare accurate estimates for costs of repairs and present to customer
  • Monitor and Manage accounts receivables
  • Clearly and effectively communicate to customers, technicians and service manager
  • Provide status updates on: work orders, troubleshooting, technician progress & general questions
  • Monitor phones for field technician and customer calls
  • Various other administrative duties

ASCO Equipment operates in the sale, rental, and servicing of construction, agricultural, and material handling equipment, representing top brands and providing extensive support. At ASCO Equipment, employees benefit from a knowledgeable and supportive team environment that focuses on maximizing equipment uptime—a crucial advantage in these industries. The company's commitment to maintaining a large and accessible parts inventory ensures that both the staff and customers have what they need when they need it, creating a dependable and efficient workplace.

Company Stage

N/A

Total Funding

N/A

Headquarters

Lubbock, Texas

Founded

1960

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

18%