Meet Benevity

Benevity’s award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grant-making and positive actions, we help 940+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We’re also one of the first B-Corps in Canada, meaning we’re as committed to purpose as we are to profits.

Benevity’s Financial Operations Lead will help drive the success of our Financial Operations Managed Services offering. The Operations Lead is responsible for the successful designing, implementing, and supporting of Financial Products for our top tier clients, required to support the launch of new clients, addressing any product gaps, addressing unique client requirements and leveraging our current products for the corporate program. The Operations Lead will have intimate knowledge of the offering and provide training to the members of the team on existing processes and manage the incorporation of new processes. This individual should be comfortable monitoring the details of the offering, ensuring world class execution. This role would require you to work in a hybrid environment, between the Calgary Benevity head office, and working remotely. Relocation would be required if you are not living in Calgary.

What you will do:

Operation Expert:

• Possess a comprehensive understanding of the Benevity platform suite to help formulate and guide the client’s operational decisions and our managed services offering (training provided but you must be curious and a self-starter)
• Be the main point of contact for financial products for our highest grossing clients
• Design the corporate workflow for existing and new clients to support, develop, implement and maintain scalable protocols and processes for the program
• Support the launch of existing and new clients into the Managed Services offerings
• Provide Subject Matter Expert (SME) insight into the Managed services offering and possible opportunities and risks

Success Driver:

• Train and coach the team on the existing processes as well as newly implemented processes
• Develops and reports on key metrics to help make better informed decisions
• Monitor the operational metrics and following up as required to meet targets and goals
• Identify and remove barriers as the team iterates and moves through the process development cycle
• Document project plans for efficiencies ensuring client satisfaction
• Ensuring that the key client’s funds are being managed appropriately and all transactions are stewarded to each non-profit organization

What you bring:

• History of increasing client satisfaction, adoption, and retention
• Strong client relationship building skills including empathy, humility, adaptability, poise and persuasiveness
• Results-oriented and is resourceful and proactive
• Strong communicator with excellent written and verbal communication skills
• Comfortable overseeing a variety of issues to resolution with an analytical mindset
• Ability to work independently with strong judgement
• Resilient, and thrives in a multi-tasking, start-up environment and can adjust priorities on-the-fly while managing a diverse and full workload
• Proficient in MS Excel
• Team-oriented with a fun-spirit and sense of humour

Discover your purpose at work

If what you really want is more than just a J-O-B — a place where your work has meaning and makes a real impact — Benevity is the place for you.

It’s hard not to feel a sense of purpose from helping the world’s coolest companies do more good. In fact, 92% of Benevity-ites say they’re inspired by our mission (we call it our “Moonshot”!) You’ll get to make a difference in the world alongside equally passionate coworkers and leaders who are invested in being part of a tech transformation at a high-growth company that is changing the way businesses and people have impact.

You’ll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more. Plus, Benevity’s very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.

If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn’t a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, Equity, Inclusion and Belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily—from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves — in a place where everyone has an equitable opportunity to shine!

Here at Benevity, we are committed to creating a culture of belonging and that starts with a fair and accessible hiring process. Any candidates with disabilities who may require accommodations throughout the hiring or assessment process, are encouraged to reach out to [email protected].

If you want to feel seen, heard and celebrated, you belong at Benevity.