Full-Time

US – Solutions Analyst

Acute and Payer, Technical Support

Posted on 4/25/2024

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software integration platform

Junior

Remote in USA

Required Skills

Python

SQL

Data Analysis

Requirements

Minimum of 2+ years experience providing technical support for software applications
Experience or ability to learn Python, PowerShell, or other scripting languages
Experience in building complex SQL queries
Manage multiple job duties through efficient task management
Demonstrate empathy for customers and communicate updates clearly
Work schedule that includes on-call hours and/or evening/weekend hours

Responsibilities

Operate SaaS-developed and commercial off-the-shelf (COTS) products and software
Create analytics reports using SQL queries and scripting languages
Provide effective production support and maintenance
Troubleshoot customer issues and work on service requests
Configure new subscribers and data senders
Run data reports on a regular basis
Perform data analysis for larger datasets
Coordinate with other technical teams to resolve operational issues
Communicate effectively with business partners and clients
Develop innovative solutions to solve operational challenges
Add to and maintain knowledge articles
Other tasks and duties as assigned

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Position Summary:

PointClickCare (PCC) is currently looking for a motivated individual to join our Customer Support team. The Customer Support team is instrumental in helping provide technical operations support for software applications that are changing healthcare across the country. Solutions Analysts are a passionate group of quick learners who provide excellent customer service to our customers through resolving incidents and fulfilling service requests. They also configure our products, troubleshoot issues, and recommend solutions.

This is a full-time, permanent, remote position reporting to the Manager, Customer Support.

Responsibilities:

Operate SaaS-developed and commercial off-the-shelf (COTS) products and software.
Create analytics reports using SQL queries and scripting languages.
Provide effective production support and maintenance.
Troubleshoot customer issues and work on service requests.
Configure new subscribers and data senders.
Run data reports on a regular basis.
Perform data analysis for larger datasets.
Coordinate with other technical teams to resolve operational issues.
Communicate effectively with business partners and clients when needed.
Develop innovative solutions to solve operational challenges.
Add to and maintain knowledge articles.
Other tasks and duties as assigned

Required Qualification:

Minimum of 2+ years experience providing technical support for software applications.
Experience or ability to learn Python, PowerShell, or other scripting languages.
Experience in building complex SQL queries.
Manage multiple job duties through efficient task management.
Multi-task and switch priorities as necessary.
Demonstrate empathy for our customers and clearly communicate updates and solutions through regular ticket updates.
Will require a work schedule that includes on-call hours, and/or evening/weekend hours to provide technical support to customers in different time zones.

Preferred:

Experience with Amazon Web Services (AWS)
Experience providing technical support within a SaaS environment

Qualifications and Experience

Degree, or Post-Secondary Education -Information Technology, or related technical field preferred
Experience in a technical support position as an asset
Excellent written and verbal communication skills

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

PointClickCare

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Website

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As a leader in cloud-based healthcare software, PointClickCare offers a dynamic work environment where technology and healthcare meet to improve patient care and streamline operational efficiencies. Employees at this company benefit from engaging in work that directly enhances healthcare outcomes through innovative data integration and revenue management solutions. This focus on impactful work, combined with the opportunity to contribute to advanced care coordination, makes PointClickCare an attractive workplace for professionals passionate about technology and healthcare.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights

Headcount

6 month growth

↑ 4%

1 year growth

↑ 4%

2 year growth

↑ 30%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs