Chief of Staff to Chief Operating Officer

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do:

As a Chief of Staff you would be the right-hand person to our Chief Operating Officer (COO), and their management team. Your main mission would be to optimize time and ensure the efficiency of the management team and their role within our company. You will be part of an amazing high performing team. The position is based in Barcelona and may require some travel.

1. Be the Right Hand to the Chief Operating Officer (COO)

• Act as a trusted advisor and strategic thought partner, providing bottom-up insights and proactive advice to help guide decision-making.
• Ensure the COO is fully prepared for meetings with the Executive Leadership Team (ELT) and other key stakeholders, with detailed agendas, supporting materials, and actionable follow-ups.
• Manage communication flow:
• Triage inbound communication to ensure the COO’s time is focused on strategic priorities.
• Prepare and deliver outbound communication on behalf of the COO.
• Provide real-time access to critical reports, dashboards, and risk assessments, alerting the COO to emerging opportunities or challenges.

2. Facilitate and Coordinate for the COO’s Direct Reports

• Act as the central facilitator and coordinator for the direct reports to ensure efficient collaboration and alignment with company strategy.
• Optimize communication flow:
• Cascade key company strategies and updates across the team.
• Ensure smooth communication between the team and other departments.
• Organize and coordinate functional meetings, ensuring they are productive and aligned with organizational goals.
• Serve as an external advisor to direct reports, providing guidance and support on critical matters.
• Drive the coordination and tracking of OKRs, ensuring accountability and alignment across the team.
• Assist in the optimization of the team’s headcount organization and resource allocation.

3. Lead Budget Preparation and Monitoring

• Own and coordinate the budgeting process for the Operations & Central Sales team, serving as the key contact with FP&A.
• Prepare, monitor, and manage budgets, including Headcount budgets, Travel & Expense budgets, Direct costs crucial to ensure delivery on organization’s goals.
• Oversee budget trade-offs and ensure resources are allocated effectively to meet team priorities.
• Track budget performance, ensuring accurate forecasting and successful landing of financial targets.

4. Drive and Manage Strategic Project(s)

• Act as a project manager for high-impact, cross-functional initiative(s), ensuring alignment with company priorities and delivering results on time and within scope.
• Coordinate and lead the lifecycle of strategic initiative(s), including planning, execution, and follow-up.
• Facilitate cross-functional steering committee(s): Bring together stakeholders, set agendas, drive alignment, and ensure effective decision-making.
• Analyze complex data, extract actionable insights, and present concise information to support impactful and timely decision-making.
• Monitor and measure outcomes of strategic initiatives through key performance indicators (KPIs) and tracking mechanisms, ensuring continuous improvement and operational excellence.

Why you'll thrive in this role:

You will be at the center of the Operations & Central Sales function, working on a mix of strategic planning, organizational coordination, and execution. Your role will require strong problem-solving skills, attention to detail, and the ability to influence without direct authority.

Who you are:

• You hold a Master’s degree in Economics, and potentially an MBA.
• You have 8-10 years of experience, including time in a strategic consulting role, Chief of Staff (COS) position, or business management function, preferably in a tech company
• You are a business consultant with strong business acumen, a cross-functional mindset, and a strategic approach.
• You possess excellent analytical skills, with confidence in handling numbers and complex information.
• You are a people-oriented professional with strong interpersonal and diplomatic skills, capable of building trust and collaborating effectively with the management team. Your verbal and written communication skills are exceptional.
• You are a highly organized project manager, detail-oriented, deadline-driven, and able to stay calm and adaptable under pressure or in dynamic environments. You approach challenges with a problem-solving mindset.
• Fluency in English is essential, along with proficiency in at least one additional European language (Italian, Spanish, French, etc.).

What we offer you:

😄 An awesome team (not everybody like our jokes, but we try our best) 
🏠 A Permanent contract (that can be useful in life) 
⚖️ Flexible working environment (2 days home office per week) 
💸 Competitive fixed salary, bonus and equity (yes, equity!) 
🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  
🌎 International teams - More than 30 nationalities and 16 offices worldwide 
🏳️‍🌈 Highly inclusive working environment 
🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 
🎓 Continuous learning and development programs
😌 Free access to the Calm app  
⏳ A program dedicated to help you have the best work/life balance 
🏥 Health insurance fully covered by the company 
👩‍🦽 Life Insurance and Disability at no cost to the employee  
🍴 Amazing offices with dining, coffee point on each floor, and leisure area    
🎤 Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
 
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly