Full-Time

Customer Success Associate

Confirmed live in the last 24 hours

Acqueon

Acqueon

201-500 employees

Omnichannel campaign management software provider

No salary listed

Entry, Junior

Dallas, TX, USA

Candidate must work 4 days a week onsite in Acqueon's Dallas office.

Category
Customer Success
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Bachelor’s degree in business, communications, marketing, data analytics or a related field.
  • Strong communication and active listening skills.
  • A proactive and customer-first mindset with a passion for helping others.
  • Ability to multitask, stay organized, and manage time effectively.
  • A team-player attitude with a willingness to learn from other colleagues.
  • Comfort with technology and a desire to grow in the SaaS industry.
  • Problem-solving skills and adaptability in a fast-paced environment.
  • Ability to work 4 days a week onsite in Acqueon's Dallas office.
Responsibilities
  • Assist in delivering value to customers by helping them understand and maximize their investment in Acqueon.
  • Support customer adoption and satisfaction efforts to drive positive customer experiences.
  • Work closely with senior team members to manage customer relationships and ensure retention.
  • Help prepare and update strategic account plans under the guidance of experienced team members/mentors.
  • Engage with customers globally to assist with onboarding and ongoing product usage.
  • Act as a trusted advisor for customers, answering basic technical questions and escalating complex issues to senior team members.
  • Provide consulting guidance to customers to help them realize business value through Acqueon’s products.
  • Collaborate with senior team members to develop strategies and roadmaps for product and license expansion as well as improve adoption.
  • Collaborate with cross-functional teams, including Sales, Product, and Support, to resolve customer concerns.
  • Assist in tracking customer health metrics and identifying trends to improve customer engagement.
  • Contribute to team efforts by researching best practices and supporting process improvements.
  • Continuously learn about Acqueon’s platform, industry trends, and customer needs.
Desired Qualifications
  • Previous internships or projects related to customer service, sales, or technology (preferred but not required).

Acqueon specializes in omnichannel campaign management software that helps businesses engage with their customers through various communication channels like phone, email, and social media. Their software includes features such as Predictive Dialing, which automatically connects answered calls to agents, and AI tools that analyze customer data to predict outcomes and recommend actions for agents. This enhances the efficiency of customer interactions, particularly for industries like banking and telehealth that require effective communication strategies. Acqueon differentiates itself by providing a comprehensive suite of tools that streamline customer engagement processes, including intelligent workflows and privacy compliance features. Their goal is to empower businesses to maintain strong customer relationships, even during challenging times like the COVID-19 pandemic, by offering a unified platform for managing campaigns.

Company Size

201-500

Company Stage

Acquired

Total Funding

N/A

Headquarters

Dallas, Texas

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Acqueon's AI-driven sentiment analysis enhances customer satisfaction and retention.
  • Voice biometrics provide secure identity verification, crucial for banking and telehealth.
  • AI-powered chatbots increase efficiency by handling routine inquiries 24/7.

What critics are saying

  • Five9's acquisition may alter Acqueon's business model and client relationships.
  • Partnership with Cresta could create dependencies on third-party technology.
  • Evolving privacy regulations may challenge Acqueon's data usage for proactive engagement.

What makes Acqueon unique

  • Acqueon specializes in omnichannel campaign management for sales, service, and collections.
  • The platform leverages AI and Predictive Dialing to enhance customer engagement.
  • Acqueon offers privacy compliance and identity verification tools for secure communications.

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Benefits

Hybrid Work Options

Flexible Work Hours

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

1%

2 year growth

1%
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