Full-Time
Support Engineer
Posted on 9/18/2025
Mintlify
51-200 employees
Platform for building interactive public docs
Compensation Overview
$85k - $100k/yr
Company Does Not Provide H1B Sponsorship
San Francisco, CA, USA
In Person
 Software Engineering (1) |
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- Experience in technical support at a software or developer tools company (or strong adjacent experience).
- Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and integrated development environments.
- Ability to read and understand code, troubleshoot bugs, and identify root causes.
- Strong written communication skills with a friendly, professional tone.
- Comfort using artificial intelligence agents and improving training data for them.
- Respond to product and technical questions through our support platform.
- Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool).
- Resolve the majority of support inquiries independently, escalating only when necessary.
- Collaborate with our support lead to evolve processes and ensure consistency.
- Help improve internal support tooling and workflows as we scale.
- Familiarity with OpenAPI specifications.
- Past experience supporting application programming interfaces or documentation tools.
- Background working in fast-paced startups.
Mintlify builds a platform for creating and maintaining engaging, public-facing documentation for businesses. It provides an easy-to-use editor, hosting, and an AI-powered chat feature (GPT-4) that answers questions using the client’s APIs, making the docs interactive and capable of converting readers into customers. The editing workflow is integrated into the client’s environment, enabling seamless updates, while built-in analytics show what users view and where they convert, helping identify sales prospects. The platform differentiates itself by tightly integrating API-driven, interactive documentation with a seamless workflow and analytics focus, aimed at driving user engagement and conversions. The company’s goal is to help businesses turn documentation into a customer acquisition and onboarding tool through accessible, engaging content and data-driven insights.
Company Size
51-200
Company Stage
Series B
Total Funding
$66.4M
Headquarters
San Francisco, California
Founded
2021
Simplify's Take
What believers are saying
- Raised $45M Series B at $500M valuation led by a16z and Salesforce Ventures.
- 50% of doc traffic from AI agents positions Mintlify as essential knowledge infrastructure.
- Serves Anthropic and YC companies with 40% higher conversion rates than alternatives.
What critics are saying
- ReadMe.io undercuts pricing with better analytics, eroding Mintlify's customer base.
- OpenAI's ChatGPT Enterprise RAG tools obsolete Mintlify's GPT-4 chat in 6-12 months.
- Helicone customers migrate to Langfuse post-acquisition, damaging AI credibility.
What makes Mintlify unique
- Mintlify powers AI-optimized documentation for 20,000 companies reaching 100 million users yearly.
- Acquired Helicone and Trieve to integrate LLM observability and RAG infrastructure.
- Launched MCP Server Generator for no-code AI agent connections from docs.
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Benefits
Company Equity
Flexible Work Hours
Paid Vacation
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 0%Mintlify has raised $45 million in a Series B round led by a16z and Salesforce Ventures, valuing the company at $500 million. The startup provides AI-powered tools that help businesses generate and maintain software documentation, including FAQs and user guides. Mintlify currently serves approximately 20,000 companies using its AI system for documentation purposes. The funding underscores growing investor interest in AI technologies for software documentation, a sector increasingly reliant on automation to streamline technical writing and maintenance processes.
It’s just one of 20,000 companies that use Mintlify’s AI system to generate and maintain FAQs and user guides about their software products.
After three years and 14.2 trillion tokens, we're excited to share that Helicone has been acquired by Mintlify.
Mintlify has acquired Helicone, an open-source LLM observability platform and AI gateway. Helicone's founders, Justin Torre and Cole Gottdank, are joining Mintlify's San Francisco team to build next-generation AI knowledge infrastructure. Mintlify serves tens of thousands of companies and supports AI queries for millions of users monthly. The acquisition will enhance Mintlify's AI products with improved performance, deeper analytics, integrated routing and multi-provider failover handling. Helicone, which has served 16,000 organisations over three years, will continue operating in maintenance mode with security updates and bug fixes. Mintlify plans to support customers through migration to alternative platforms. The deal reflects Mintlify's vision of building AI systems that autonomously maintain, update and evolve knowledge systems beyond simply answering questions.
Mintlify has acquired Trieve to enhance its AI-powered knowledge retrieval capabilities. This acquisition supports Mintlify's goal of modernizing product knowledge access, leveraging Trieve's retrieval-augmented generation infrastructure. The integration aims to provide faster, context-rich answers for users. Trieve's team will join Mintlify to further develop infrastructure for efficient documentation solutions.