Full-Time

Senior Customer Experience Manager

Confirmed live in the last 24 hours

hive.co

hive.co

51-200 employees

Event marketing platform with CRM and automation

Data & Analytics

Remote in Canada

Required Skills
Salesforce
Marketing
Requirements
  • 4+ years of experience in customer success, account management, or a similar role working with customers and building relationships
  • 2+ years of hands-on experience in email marketing
  • Strong communicator
  • Self-motivated
  • Natural problem solver
  • Confident and detail-oriented writer
  • Comfortable using Salesforce and other Customer Success Management tools
  • Experience working in a B2B environment or hands-on experience in email marketing
Responsibilities
  • Act as the primary point of contact for large clients and provide email marketing strategy
  • Regularly engage with clients to predict risk and deliver value
  • Develop an understanding of clients’ objectives, challenges, and needs
  • Execute tailored strategies to drive customer satisfaction, retention, and loyalty
  • Solicit customer feedback and support in deciding what’s added to the product roadmap
  • Stay up to date on industry trends and best practices in customer experience and event marketing
  • Help support top existing partners including agencies, ecommerce, and tech platforms
  • Help craft the overall customer experience strategy

At Hive.co, fostering a culture of data-driven innovation is paramount. As a leading provider of marketing solutions specifically crafted for event organizers, the company empowers its employees to harness the power of CRM and advanced automation tools to create impactful campaigns. These tools not only optimize multichannel marketing but also provide real insight into customer engagement, making this organization an excellent workplace for those passionate about elevating event marketing strategies through technology.

Company Stage

Seed

Total Funding

$120K

Headquarters

Kitchener, Canada

Founded

2014

Growth & Insights
Headcount

6 month growth

27%

1 year growth

57%

2 year growth

223%