Product Operations Manager

Who we are looking for

Charles River for Private Markets is seeking a Product Operations Manager. You will play a critical role in supporting the day-to-day operations of our global product and engineering team. Your responsibilities will encompass managing product-related requests, coordinating with internal stakeholders, maintaining product documentation, and driving strategic initiatives to enhance operational efficiency and scalability.
 

What you will be responsible for

As Product Operations Manager you will

• Product Vendor Coordination: Manage relationships with product vendors, including compliance, billing, and contract renewals. Work closely with internal product and engineering stakeholders to ensure vendor services meet our strategic and operational needs.
• Product Documentation: Oversee the creation and maintenance of comprehensive product documentation. Ensure all materials are up-to-date and accessible to both internal teams and external partners, enhancing communication and understanding of our product offerings.
• Strategic Initiatives: Lead strategic projects aimed at improving operational efficiency and scalability of the product team. Identify opportunities for process improvement and implement solutions that enhance productivity and effectiveness.
• RFP Management: Serve as the primary point of contact for all product-related requests for proposals (RFPs). Ensure timely and accurate responses to RFPs and coordinate with relevant departments to gather necessary information.

What we value

• Highly driven, determined & business oriented.
• Highly polished executive presence and sophistication to gain credibility with the firm's most senior professionals and provide leadership, guidance, and direction to a team.
• Demonstrated ability to deliver on assigned responsibilities through commitment to quality and attention to detail.

Education & Preferred Qualifications

• Minimum of 3 years of experience in product management, operations, or a related field.
• Enterprise SaaS experience is preferred
• Understanding of the private markets/alternative investment lifecycle from manager due diligence to investment monitoring and analytics & reporting
• Ability to work as part of a global, distributed organization
• Bachelor’s degree in Business Administration, Engineering, or related field.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Excellent communication and coordination skills.
• Experience with vendor management and compliance procedures.
• Proficient in MS Office and project management software.
• Progress towards CFA or CAIA is desirable
• Experience using JIRA or other agile development tools

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
 

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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