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E-commerce Manager
Confirmed live in the last 24 hours
Santa Monica, CA, USA
Experience Level
  • Bachelor's degree or equivalent work experience
  • Extensive Amazon Seller Central experience
  • Ability to organize and prioritize workload to meet deadlines, make timely decisions, anticipate problems and adjust as landscapes shift
  • Able to multi-task in a fast-paced environment while shifting priorities
  • Strong execution skills and ability to “get the job done”
  • Forward-thinking, resourceful, and intellectually curious with the ability to work across different departments
  • Strong sense of ownership and drive, coupled with a passion for technology and innovation
  • Team-oriented, collaborative worker while still being able to work independently
  • Comfortable with solving for both business and customer challenges
  • Familiarity with business issues, ability to quickly learn, and ability to be comfortable with ambiguity, unsolved problems, and uncertainty
  • Managing day-to-day FBA (fulfilled by Amazon) operations including but not limited to creating & monitoring active listings, “Buy Box” ownership, product ranking, inventory management, and preparing shipments, to enhance goop's presence on Amazon.com
  • Manage all products, including setting up new product listings, product descriptions, technical features, product imagery, pricing, options and optimizing product detail pages for maximum conversion
  • Manage & optimize goop's Amazon storefront page to drive sales and conversion
  • Monitor and manage inventory levels, forecasting, and replenishment. Communicate with the warehouse to ensure all orders are fulfilled and shipped accurately and in a timely manner, while complying with FBA vendor requirements
  • Maintain & monitor product reviews and customer feedback to ensure a high Seller Rating, Customer Feedback Scores, and Account Health, and to provide a continuous feedback loop to product development team
  • Resolve product pages challenges by opening support cases, and work with legal team to monitor product catalog for counterfeits and resellers
  • Build and maintain reporting for Amazon business, including sales, returns, fees, and related items
  • Stay up to date with current trends and competitor analysis
  • Analyze new testing opportunities for the site modules

201-500 employees

Modern lifestyle & wellness brand