About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

We are seeking an Account Executive at Observe.ai. In this role, you will be responsible for our growth as we build upon the success we’ve had delivering for our select Mid-market clients. We will trust you to evangelize Observe.ai, run your business like a CEO, and consistently exceed quarterly and annual targets.

This position is open to remote candidates and the ideal candidate will be based in Pennsylvania or Ohio.

What you’ll do day to day as a Mid-Market Account Executive

Prospect, develop, manage sales pipeline and close new customers onto our Observe.ai Platform through inbound and outbound efforts
Build relationships with senior executives and decision-makers across all industries
Collaborate with the channel community to develop a pipeline and secure new business
Own the full sales cycle from lead to close
Coordinate resources throughout the sales cycle, including legal, sales engineering, implementation specialists, and leadership
Educate and consult customers on the value of Observe throughout the sales and adoption cycle
Model a wide range of use cases in which Observe can drive business transformation across different industries
Prioritize opportunities and manage a high volume of inbound and outbound emails efficiently
Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top-down territory analysis

What you’ll bring to the role

2-4+ years of quota carrying software or technology sales, closing complex sales cycles
Success selling a disruptive product into an unexpected buyer
Consistent track record of over-achieving quota (top 10-20% of the company)
Success collaborating with the channel and partner community is preferred
Previous experience with NextGen Contact Center technology is ideal
Background in AI & Automation and understanding of its implications is preferred

Compensation, Benefits and Perks

Competitive compensation including equity

Excellent medical, dental, and vision insurance options

Flexible time off

Generous holidays and parental leave policies

401K plan

Learning & Development fund to support you in your continuing education journey and professional development

Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you’re ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.