Full-Time
Key User Support Monétique
NEXTON
Digital consulting and delivery company
No salary listed
Île-de-France, France
Remote
The role is based in Puteaux/Nanterre.
 Customer Experience & Support (1) |
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- Demonstrated experience in Level 2 functional or application support, ideally in payments, cards, mobility, or a related field.
- Experience with incident management across Levels 1, 2, and 3.
- Proficiency with ticketing tools such as ServiceNow and Jira.
- Professional English proficiency is required.
- Ability to work effectively in environments involving multiple stakeholders.
- Analyze, qualify, and prioritize incidents, requests, and changes, and propose rapid workarounds for the Back Office.
- Provide support for card and payment applications, including TemC+, MyPass+, AfricaPass, and BI, while understanding their business impacts.
- Coordinate business and IT stakeholders, manage the backlog, prepare RUN and steering committees, and eliminate recurring issues.
- Write procedures and operating instructions, expand the knowledge base, and help subsidiary Key Users become autonomous.
- Experience in the payments, card, payment, or mobility sector.
NEXTON is best understood as a digital consulting and delivery company. Consultants and delivery teams work inside client programs and dedicated production environments. It helps organizations with strategy, product design, software development, agile delivery, data, artificial intelligence, and digital marketing. Roles include product management, design, engineering, data, consulting, marketing, and project leadership. The scope is France-based NEXTON and its consulting and digital-factory operations. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Paris, France
Founded
N/A
Simplify's Take
What believers are saying
- NEXTON reported continued growth in 2025 and expects more expansion in 2026.
- COMPTOIRS brought BNP Paribas, Edenred France, Framatome, and EDF project continuity.
- Hiring demand remains visible in 2026, including Dataiku roles in Paris.
What critics are saying
- NEXTON’s dependence on client consulting exposes revenue to contract churn and procurement resets.
- France’s 2026 budget turmoil and weak corporate spending threaten project starts in 2026.
- If COMPTOIRS integration slips, NEXTON loses acquisition benefits and wastes management attention.
What makes NEXTON unique
- NEXTON’s 450-person Paris platform spans design, agile, development, data, and digital marketing.
- January 2025 COMPTOIRS acquisition broadened its digital agency capabilities and preserved blue-chip client work.
- NEXTON serves multiple French hubs: Paris, Lyon, Bordeaux, Lille, and Sophia Antipolis.
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Benefits
Commuter Benefits
Professional Development Budget