Operations Lead
Complex Care
Posted on 2/6/2024
INACTIVE
Lyra Health

1,001-5,000 employees

Global workforce mental health platform
Company Overview
Lyra's mission is to transform behavioral health care through technology with a human touch. The company uses matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing.

Company Stage

Series G

Total Funding

$890.1M

Founded

2015

Headquarters

Burlingame, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

23%

2 year growth

90%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Tableau
Salesforce
Marketing
CategoriesNew
Operations & Logistics
Requirements
  • 8+ years of professional experience with at least 2 years of operational experience in healthcare or a start-up environment
  • Experience working with behavioral health providers in the capacity of recruitment, contracting, operational efficiency, training, clinical quality, and/or strategy
  • Familiarity with behavioral health programs, policy, service delivery, marketing, quality, and/or strategy
  • Strong proficiency with Google suite (docs, slides, spreadsheets); familiarity with Salesforce CRM; experience building and utilizing Tableau dashboards
  • Experience working on multidisciplinary teams including with organizational leaders, external stakeholders, and/or client executives
  • Excellent communication skills, with an emphasis on quickly gaining trust by being thorough, patient, concise, and clear while troubleshooting remotely with internal and external stakeholders
Responsibilities
  • Develop targets for recruiting provider organizations to join Lyra’s network including developing a process to manage the pipeline
  • Outreach, pitch, and negotiate partnerships and contracts with external provider organizations
  • Evaluate potential partners for clinical quality, culturally responsive care, and evidence-based treatment modalities
  • Manage day-to-day relationships with external provider organizations
  • Maintain a database of provider organizations, conduct quality control of existing data, and update any inaccurate information
  • Serve as a liaison between internal teams on the status of the provider organizations in our network
  • Collaborate with internal cross-functional teams to improve existing workflows and develop and lead implementation of new processes within Lyra
  • Develop/use dashboards to track key metrics on Lyra’s network of provider organizations; create necessary reports for Go-To-Market teams, and other relevant internal stakeholders
Desired Qualifications
  • Master’s degree in social work, counseling, or psychology is a plus; or candidates with training/experience in healthcare settings
  • Former clinicians are encouraged to apply