Client Success Manager

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As a Client Success Manager, Provider Accounts, you will own client relationships and help ensure provider organizations receive consistent, high-quality revenue cycle support. You will manage ongoing client communication, review performance, coordinate issue resolution, and identify opportunities to strengthen and expand client relationships.

WHAT YOU WILL DO

• Own day-to-day relationships across an assigned portfolio of provider and hospital clients

• Build strong relationships with practice administrators, revenue cycle leaders, CFOs, and other client stakeholders

• Conduct regular business reviews and present updates on service performance and key revenue cycle metrics

• Monitor metrics such as accounts receivable aging, clean claim rate, denial rate, and payment performance

• Explain performance trends, identify areas for improvement, and coordinate appropriate follow-up with internal teams

• Manage client escalations and ensure issues are addressed promptly and effectively

• Identify opportunities to expand services based on client needs and operational priorities

• Translate complex billing, coding, and claims information into clear, actionable recommendations for clients

• Maintain accurate client records, action items, and communication history in the CRM or account management system

WHAT WE ARE LOOKING FOR

• 3+ years of experience in client success, account management, or customer relationship management, preferably in healthcare services

• Experience managing relationships with healthcare providers, hospitals, or other healthcare organizations

• Working knowledge of revenue cycle management concepts and metrics, including accounts receivable aging, clean claim rate, and denial rate

• Strong communication and presentation skills, with the ability to communicate effectively with both operational and financial leadership

• Experience managing escalated or at-risk client relationships and driving issues through resolution

• Strong organizational skills and ability to manage multiple client priorities simultaneously

• Ability to identify client needs and translate them into actionable internal requirements

• Ability to work independently and effectively in a fully remote environment

NICE TO HAVE

• Revenue cycle management operations experience

• Familiarity with EMR or practice management systems

• Medical billing or coding experience

• Experience with contract renewals or negotiations

• Experience working with provider groups or hospitals

COMPENSATION AND BENEFITS

Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare client management expertise.

Benefits and additional employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → introductory conversation → hiring manager interview → offer.

EQUAL OPPORTUNITY

Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support.

Location: Remote