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Member Experience Content Specialist
Confirmed live in the last 24 hours
Remote in USA • United States
Experience Level
Desired Skills
  • 4+ years experience in a similar content role
  • Excellent communication skills, both written and verbal (technical writing a plus)
  • Familiarity with tools and systems related to content management
  • Experience in building relationships with cross-functional teams
  • Solid grasp of key metrics related to successful customer support
  • Ability to break down complicated concepts into simple, easy-to-understand content
  • Exceptional attention to detail, outstanding time management, and organization skills
  • Ability to remain calm and effective under pressure
  • Experience using Zendesk, Slack, Asana, Google Workspace (G Suite) preferred
  • BA/BS degree preferred
  • Create and update MX content across multiple channels (Help Center articles, macros/canned responses, internal knowledge bases) on a regular basis
  • Create copy that is informative, engaging, audience-appropriate and strategically delivered to support our customers along their journey with Oura
  • Ensure content supports our brand standards, style guidelines, and legal and compliance requirements
  • Learn about our customers, and identify gaps and opportunities to improve MX content
  • Work with appropriate teams to localize materials as needed

201-500 employees

Personalized health data & insights company
Company Overview
Oura's mission is to improve the way we live our lives. The company is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app.
  • Competitive salary & equity packages
  • Health, dental, financial, & vision insurance
  • Wellness & mental health benefits
  • $300 per month health improvement related stipend
  • Flexible working hours
  • An Oura Ring of your own
  • Employee discount for friends & family
  • 20 days of PTO
Company Core Values
  • Not Me, We: Ubuntu
  • We aim higher
  • We are human first
  • We are solution focused
  • We earn trust