Part-Time

On Call/Part Time

Receptionist/Service Associate, DC

Posted on 12/18/2025

Deadline 3/4/27
IST Management

IST Management

501-1,000 employees

Outsourced information lifecycle management services

Compensation Overview

$18 - $20/hr

Washington, DC, USA

In Person

Category
Administrative & Executive Assistance (1)
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management.
  • Keyboarding and Windows environment PC skills. Excellent communication skills both verbal and written
  • Proficient in MS-Office Suite (Word, Excel, PowerPoint a must)
  • Ability to effectively work individually or in a team environment
  • Competency in performing multiple functional tasks and willingness to cross-train for other job functions
  • Capable of lifting up to 55 pounds; Reliable transportation
  • Experience in reception/office services a plus
Responsibilities
  • Perform reception duties which include smiling, greeting visitors and employees, answering phones, conference room scheduling, and various administrative functions
  • Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
  • Manage front office reception area by cleaning and organizing desk and visitor lobby
  • Pickup/sort/deliver mail; sign and account for overnight mail deliveries and ensure delivery is made to recipient
  • Set-up and breakdowns for meetings
  • General housekeeping of all conference rooms
  • Kitchen supply management (ordering and restocking of supplies)
  • Internal building move coordination
  • Respond, coordinate and submit building related issues with property management and or outside contractors
  • Perform other tasks as assigned

IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • 71% positive employee reviews praise IST's flexible work-life balance for women and families.
  • Remote Managed Review roles with advanced training attract skilled eDiscovery talent.
  • New divisions expand IST into managed review and virtual support amid growing outsourcing demand.

What critics are saying

  • High turnover from poor New York management and low pay erodes mail service quality now.
  • Iron Mountain's AI digitization captures legal records market share from IST in 12-24 months.
  • Everlaw's generative AI automates 70% of document review, obsoleting IST's new divisions in 12-18 months.

What makes IST Management unique

  • IST integrates mail kiosks and smart lockers for faster university mail handling since 2021.
  • IST launches Managed Review division with experienced eDiscovery reviewers like Sherry Godfrey.
  • IST's Virtual Support Center and Self-Check-In Kiosks streamline centralized mailroom operations.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Bonus Incentives

Pet Insurance

Company News

IST Management Services, Inc.
Nov 29th, 2022
Faster, Convenient Mail with IST Kiosk & Smart Lockers

When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.

IST Management Services, Inc.
Sep 29th, 2022
IST: The Best & Brightest Team

For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.

IST Management Services, Inc.
Jun 30th, 2022
IST Management hires Sherry

Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.

IST Management Services, Inc.
Jun 4th, 2022
IST Supports Your Business Where You Need It

IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.

IST Management Services, Inc.
Dec 14th, 2021
IST Management Services, Inc launches two new divisions: Managed Review and the Virtual Support Center

IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.

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