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Community Health Worker, Complex Case Management
Posted on 3/11/2022
Texas, USA
Experience Level
Desired Skills
  • CHW certification required from approved Community Health Certification Program, or two years of equivalent work experience
  • 2+ years experience directly related to the responsibilities specified
  • Bilingual in Spanish or Creole
  • High school diploma or GED
  • Ability to travel to facilities/homes within a reasonable distance of hiring address
  • Work collaboratively within the diverse team
  • Develop positive working relationships with Oscar members, providers, case managers, agency representatives, supervisors and office staff from diverse cultural and socio-economic backgrounds
  • Assist members in their homes, community, or clinic setting communicating the purposes of the programs and the impacts it may have on their wellbeing
  • Help members identify socio-economic issues that affect their overall health and develop health and social management plans and goals
  • Document all member encounters and maintain comprehensive electronic member files, which include member notes, release of information, assessments and other medical documents acquired on behalf of the member
  • Communicate with members by phone or secure messaging using your expertise in an unscripted way to provide education on health conditions and community resources
  • Coach members in the management of their chronic health conditions and self-care under the direction of Case Manager
  • Assist members in understanding care plans and instructions motivating members to be active and engaged participants in their health and overall wellbeing
  • Provide support and advocacy during initial medical visits and to assure members' medical needs and referrals are being conveyed
  • Follow up with both members and providers regarding health/social services plans, where needed
  • Expand knowledge and use of community resources and services facilitating member access to community resources, including housing, food, clothing, prenatal, parenting, and providers to teach life skills, and mental health services
  • Help schedule appointments with social services agencies and help complete applications for programs for which they may be eligible
  • Reduce cultural and socio-economic barriers between members and institutions
Desired Qualifications
  • AA or Bachelor's degree in social science or health related field
Oscar Health

1,001-5,000 employees

Health insurance company
Company Overview
Oscar Health’s mission is to make high-quality health insurance accessible and affordable for everyone. The company is a software driven health insurance company that offers medical plans, medicare advantages, and small group products.
  • Health insurance - That’s a given. Employees and their families receive incredible health insurance.
  • Financial benefits - A penny saved....we’re talking about a 401K plan, health savings accounts, and more.
  • Well @ Oscar - We care about your wellness with fitness classes and access to mental health support.
  • Work-Life Balance - We offer multiple time-off options, wellness days, and 10+ weeks of parental leave.
  • Learning & Development - We offer everything from mentorship to management training.
Company Values
  • What we do is a big deal. We’re solving problems that change and save lives.
  • Powered by people. Members above all. Developing and growing others is what raises the bar.
  • No genius without grit. Be relentless. Be scrappy. Trying and failing beats not trying and changing nothing.
  • Seek the truth... but never assume you’ve found it. Be scientific.
  • Inspire & provoke. Develop and display leadership at all levels. Fight to be the best.
  • Be transparent. Give and ask for direct feedback. Be grateful for and excited by the help of others.
  • Make it right. Admit your mistakes. Then learn from them. Never build alone.