The Director of Solution Architecture will be responsible for overseeing the delivery of solutions and onboarding services to our clients. This individual will lead a team of consultants and project managers who work with clients to implement our software, provide training, and ensure successful adoption. The Director of Solution Architecture will work closely with our sales, customer success, and product teams to ensure the success of our clients and the growth of our business.

What you will be doing at VGS

• Lead and manage a team of Solution Engineers and Technical Project Managers to ensure the successful delivery of onboarding services to our clients
• Develop and implement processes and methodologies to ensure consistency and quality in service delivery
• Collaborate with our sales team to identify opportunities for professional services and provide pre-sales support as needed
• Partner with our customer success team to ensure a smooth transition from implementation to ongoing support
• Work closely with our product team to provide feedback on product enhancements and new features based on client feedback
• Develop and manage an onboarding services budget and forecast revenue projections
• Ensure the highest level of client satisfaction through effective communication, project management, and problem resolution
• Provide technical leadership and guidance for the architecture and design of solutions that directly benefit our customers and partners
• Convert abstract business ideas into technical architectures, designs, and implemented solutions.
• Lead troubleshooting and root cause investigating and proactively identify opportunities to resolve issues.

What we are looking for from you (Requirements)

• Minimum of 10 years of customer-facing experience as a solutions architect, sales engineer, or partner engineer in a data, security, or SaaS product company, with 3+ years of experience in a leadership/management role
• 5+ years of experience managing a team of solution engineers and project managers
• Experience coaching, managing, and developing a team of customer-facing architects and engineers
• Proven track record of successfully delivering professional services to enterprise-level clients
• Excellent leadership and people management skills
• Strong project management skills and ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Demonstrated ability to develop and implement processes and methodologies to ensure consistency and quality in service delivery

What’s unique about VGS

• We’re a quickly scaling company with a startup mindset.
• We love to empower our people to take ownership! You’ll find you are given the freedom and will own the responsibility to be successful here. 
• We’re creating a remote-first philosophy. You’ll have a strong impact on a new cultural shift within the company.

What you get from us

• Flexible work hours and flexible PTO
• Competitive health benefits
• VGS stock options
• 401k plan, with employer matching 4% and immediate vesting of employer match  (available  only for US employees)
• Life & disability insurance
• Pre-tax flexible spending accounts, dependent and healthcare FSA (available  only for US employees)
• Global parental leave program
• Employee Assistance Program
• Home Internet reimbursement 
• New hire home office set up allowance
• Professional learning reimbursement

The typical base pay range for this role across the U.S. is USD $150,000 - $200,000 per year. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.