Full-Time
Business Development
Assistant General Manager, Travel, Flights
Posted on 4/25/2025
Paytm
10,001+ employees
Digital payments and financial services platform
No salary listed
Expert
Company Does Not Provide H1B Sponsorship
Noida, Uttar Pradesh, India
- 9+ years of work experience in Business Development, Partnerships & Account management roles in the travel industry
- Proven ability to own P&L and drive growth charters
- Strong grasp of travel tech stacks (APIs, middleware, QA frameworks)
- Expertise in high-stakes partner deals (e.g., airline contracts, revenue share models)
- Aptitude for analytics (Excel/SQL) to track performance metrics
- Ability to influence cross-functional teams (Product, Legal, Engineering)
- Willingness to travel extensively for partner meetings
- Execute the functional roadmap aligned with company objectives, ensuring technical and operational feasibility
- Be accountable for unit performance (revenue, margins, customer experience) and report on KPIs to leadership
- Develop plans to address operational challenges (e.g., budget constraints, GDS integration bottlenecks)
- Propose improvements in workflows, partner onboarding, and tech-driven operational models
- Moderate budgetary impact by collaborating with Finance, Product, and Growth teams
- Lead timely investigation of production issues (e.g., booking errors, API failures) and customer escalations
- Partner with Software, QA, and Architecture teams to ensure systems are scalable, stable, and optimised
- Oversee pre/post-deployment testing for new features (e.g., NDC fares, ancillary integrations)
- Stabilize revenue streams by enabling multiple partnerships across direct airlines, suppliers, aggregators
- Analyse competitor strategies (e.g., MakeMyTrip’s pricing, Cleartrip’s UX) to inform product differentiation
- Collaborate with airlines/GDS providers to design mutually beneficial solutions (e.g., dynamic pricing, exclusive deals)
- Conduct granular market/route-level analysis and present insights to executives
- Align with CX (issue tracking), and Growth (campaigns) teams
- Define best practices for travel tech (e.g., fare caching, reconciliation workflows)
- 5–6 years in travel tech/OTAs (airline/GDS exposure preferred)
Paytm operates in the fintech sector, providing a variety of digital payment and financial services to consumers, businesses, and financial institutions in India. Its services include UPI payments, mobile recharges, bill payments, and digital loans, making it a versatile platform for everyday financial transactions. Users can also invest in stocks and mutual funds through Paytm Money, which emphasizes transparency and low costs. Additionally, Paytm offers services for purchasing insurance, recharging metro cards, and booking tickets for various modes of transport and entertainment events. The company differentiates itself from competitors with its user-friendly interface, 24/7 customer support, and a straightforward refund policy, which helps build customer trust. Paytm's goal is to simplify financial transactions and provide a comprehensive suite of services that cater to the diverse needs of its users.
Company Size
10,001+
Company Stage
IPO
Headquarters
Noida, India
Founded
2009
Simplify's Take
What believers are saying
- Paytm's merchant loan issuance increased by 16% in the third quarter.
- The Indian government approved Paytm's investment in its payment services unit.
- Paytm's cost optimization and merchant reactivation show potential business recovery.
What critics are saying
- Increased competition from Google Pay and PhonePe threatens Paytm's market share.
- Regulatory challenges from the Reserve Bank of India create operational uncertainties.
- The leadership shakeup may lead to instability and strategic shifts.
What makes Paytm unique
- Paytm offers a comprehensive suite of digital financial services in India.
- The company provides low-cost investment opportunities through Paytm Money.
- Paytm's user-friendly interface and 24/7 support enhance customer satisfaction.
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Benefits
Performance Bonus
Profit Sharing
Flexible Work Hours
Company News
Paytm has received a show-cause notice from India’s financial crime-fighting agency. The notice pertains to an alleged violation of India’s Foreign Exchange Management Act, the FinTech said in a statement Saturday (March 1). The alleged violations have to do with Paytm’s acquisition of two subsidiaries — Little Internet Private Limited and Nearbuy India Private Limited — for the years 2015 to 2019, a period that predates Paytm’s ownership
The founder of Paytm expects the company’s banking unit to spring back to life. Last year, the Reserve Bank of India (RBI) all but shuttered Paytm Payments Bank following warnings about data flows between it and its parent company. Chief Executive Officer Vijay Shekhar Sharma told Bloomberg News Tuesday (Jan. 21) that he hopes the situation is a temporary one
Last year’s regulatory troubles continue to haunt Indian FinTech Paytm.The company’s third-quarter earnings showed a 36% drop in revenue to 18.3 billion rupees (about $212 million), below the 19 billion rupees analysts had projected, Bloomberg reported Monday (Jan. 20). The company reported a net loss of 2.08 billion rupees, while analysts expected 3.32 billion rupees in losses.Early in 2024, India’s banking regulator essentially closed down Paytm Payments Bank — the company’s banking arm — following years of warnings about unregulated data flows between that business and its parent.With the banking business shut down, the company was forced to find new partnerships with other Indian lenders. It also sold off its movie and events ticketing business to Zomato to help reduce expenses and is waiting for permission from India’s central bank to become a payments aggregator, per the report.Paytm’s average monthly transacting users dropped to 70 million during the quarter from 71 million in the prior quarter, according to the report. Paytm said it issued 38.3 billion rupees in merchant loans during the third quarter, up 16% from the previous quarter.Paytm is part of a busy payments space in India, competing with the likes of Google Pay and the Walmart-linked PhonePe.Meanwhile, the India edition of PYMNTS Intelligence’s “The Embedded Lending Opportunity” report examined the rise of embedded lending among consumers and microbusinesses and small businesses (MSBs) in that country, the most populous in the world.The research found that 15% of consumers and 37% of MSBs in India use this type of lending. Over two-thirds of each segment reported that they are highly likely to switch to providers that offer embedded lending.“However, users widely experience friction that detracts from their experience,” PYMNTS wrote
Paytm won approval from India’s finance ministry to invest in its payment services operation.The company announced the approval Wednesday (Aug. 28) in a disclosure posted to its website. Paytm has faced scrutiny this year after being ordered to close its payments bank in January.Paytm said it will now apply with the finance ministry to get back its payment services license.“We remain committed to a compliance-first approach and upholding the highest regulatory standards,” the company said in its letter. “As a homegrown Indian company, Paytm is focused on contributing to and advancing the Indian financial ecosystem.”Paytm has been struggling since the Reserve Bank of India (RBI) — the country’s banking regulator and central bank — suspended business at Paytm Payments Bank, which had processed much of Paytm’s payments.The RBI made the move after an audit uncovered “persistent noncompliances and continued material supervisory concerns,” although the regulator had been warning for years about the questionable relationship between Paytm and its banking arm.Last month, Paytm reported that its operating revenue slipped again in the quarter ending in June as it continued to wrestle with regulatory issues.Operating revenue fell from 19.8 billion rupees (about $236 million) in the last quarter to 15 billion rupees (about $179 million). That was down from 23.4 billion rupees (about $279 million) in the same period a year ago.“The full financial impact of the recent disruptions was seen during this quarter,” Paytm said in an article on its website. “With green shoots visible across — growth in merchant payment operating metrics, gross merchandise value (GMV), accelerated merchant reactivation and an expanding merchant base, coupled with our continued focus on cost optimization — we remain optimistic about our revenue and profitability improvement.”This year saw Paytm lose ground on India’s Unified Payments Interface (UPI) to the likes of Google Pay and the Walmart-backed PhonePe.These companies are competing for consumer attention in a country that has been on a digital payments journey for the past 15 years, PYMNTS wrote in late 2023
Zomato is acquiring Paytm's entertainment and ticketing business for ₹2,048 crore ($244 million) to enhance its "going-out" sector presence. Paytm will transfer its movie ticketing business to OTPL and its sports/events ticketing business to WEPL, both wholly-owned subsidiaries. Zomato will buy OCL's entire stake in OTPL and WEPL and infuse funds to settle the slump sale. The acquisition cost is ₹1,264.6 crore for OTPL and ₹783.8 crore for WEPL, expected to complete within 90 days.