Food Nutrition Customer Service Specialist

Job Description: 

Food Nutrition Customer Service Specialist

Computrition - Jonas Software

Onsite - West Hills, CA

THE COMPANY

Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems. With over thirty years in the hospitality and healthcare industries, Computrition is an international company with offices throughout the United States and Canada.

Computrition’s all-encompassing software systems are designed to increase efficiency and productivity in the foodservice and/or nutrition services operation. We provide menu management, inventory control, nutrition office management, nutrient analysis and more. Put your nutrition and food knowledge to use in a unique setting. Computrition allows you to creatively use computers in nutrition and food service.

POSITION

We are seeking a dedicated professional for the position of Food & Nutrition Customer Service Specialist.  The successful candidate will be an integral part of the Support Team in a high growth organization.  This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues. This individual will also be involved in product testing, documentation and hosting occasional phone training sessions, as needed.

JOB RESPONSIBILITIES:

• Team members will provide timely and efficient application and basic technical support to existing customers via phone, web and/or email

• Keep customer informed of progression with issues and provide follow up

• Continually review, revise and update customer account data for accuracy, including contacts and mailing information

• Provide support and assistance to remote and internal team members

• Address account escalations and deal with unique customer requirements

• Proficient with all core software and all add-on modules

• Excellent understanding of DoD workflows and proficient with DoD software at all levels

• Keep accurate documentation of support activities and communications

• Assist in software testing

• Conduct telephone training as required

• The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.

JOB QUALIFICATIONS

Required Skills and Qualifications:

Basic knowledge of food and/or nutrition-related information is a must.

• Must be able to multi-task in a fast-paced environment and set priorities within time constraints.

• Courteous and professional phone manner, demeanor and attitude are essential.

• Customer service experience preferably in the software industry

• Proven ability to meet deadlines

• Proven ability to problem solve and teach others

• Excellent organizational, listening and customer service skills

• Ability to listen to customer needs and provide a solution with strong customer focused orientation

• Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.

• Ability to utilize a variety of problem-solving techniques researching existing documentation and the internet, use of the knowledge base and liaising with other members of staff and teams, to resolve customer issues.

• Excellent organizing, and time management skills with high attention to detail

• Good team player, yet willing to take personal responsibility for resolution of issues

• Must be willing to work variable hours Monday – Friday from 6:00 AM to 6:00 PM (Pacific time) and on a rotating basis for on-call AM, weekend and holiday beeper support.

This is a full-time position of 40 hours of work per week require.  The position is located in West Hills, CA. It is ideal for those who are self-motivated, and dependable individuals. We offer a flexible schedule, excellent career growth opportunities, benefits package, and a great business casual working environment. Salary is commensurate with experience.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.