Family Services Specialist 3

Job Description:   This is an essential position. Serves as the lead worker for the unit, assisting and supporting supervisors with administrative functions.  Provides Service Intake and Adult Services and Adult Protective Services. Provides emergency shelter duty in times of emergencies and natural disasters.  Duties are performed in the office and field. 

Qualifications – Knowledge, Skills, and Abilities (KSA’s):  KNOWLEDGE of social work principles and practices; principles and practices of effective leadership and supervision; policies, procedures and regulations relating to service programs; cycle and indicators of abuse; human behavior; stages of change and motivational interviewing; communication; interviewing and assessment; investigative techniques; crisis intervention; case planning and documentation; human service policy procedure and best practice; service delivery; laws, code and court proceedings/testimony; grief and loss issues; interventions for substance abuse, domestic violence, mental illness/intellectual disability; trauma informed practice; family engagement and teaming; empowerment theory; strengths based assessment and service delivery; team building; critical thinking; client interviewing; aging issues; dementia and other health issues; current trends and intervention of social problems and society’s response; proper preparation of reports, records and other documentation; adult's right to self-determination. SKILL in use of personal computer, hardware and software programs; operation of general office equipment and motor vehicle. ABILITY to manage the role as a lead worker and in-charge in unit supervisor's absence; build relationships, work as a team, collaborate with colleagues and the public; manage work activities for self and others; assess strengths and needs; give and receive constructive feedback; interact with the public and community to promote the mission and the positive image of the agency; develop, implement and evaluate programs, policy and procedures; make decisions in difficult situations and under high stress; communicate effectively orally and in writing; educate staff and community; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and work for needed changes; assess risk, safety and capacity; engage families to create positive, lasting change; negotiate with providers; conduct agency-approved provider certification and monitoring; maintain appropriate records; maintain effective working relationships to promote the safety and well-being of adults and children; determine effectiveness of placements and related ability to meet needs; maximize independence; make case decisions based on risk, safety and capacity; maintain ones emotions and ethics; show respect in all situations; respond with empathy to customers’ emotional needs; exercise sound judgment, diplomacy and calming influence during critical events as appropriate; identify indicators of abuse, neglect and exploitation; protect adult’s right to make decisions and have those decisions respected by others; evaluate effectiveness of and customer satisfaction with programs, services, interventions and with external providers; find and use state of the art research and treatments for problems affecting client populations; understand and work effectively with the various cultures; determine how to end and implement services at the appropriate time to assure the protection of adults and children; remain non-judgmental and unbiased; present agency programs and prevention/outreach information to public.

Qualifications – Education, Experience, Licensure, and Certification:  Minimum of a BA degree in the Human Services field or possess a minimum of a BA degree in any field with at least 2 years of appropriate and related experience in Human Services. Complete all mandated courses and maintain certifications to provide services