Quality Assurance Manager - Contingent upon award

About Piedmont Global

Piedmont Global is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.

Position Summary 

We are seeking an experienced Quality Assurance Manager to oversee language services quality for the Executive Office for Immigration Review (EOIR) under the Department of Justice (DOJ). This role involves implementing quality standards, conducting performance audits, and ensuring compliance with federal requirements for interpretation and translation.

Job Responsibilities

• Ensure interpreter services comply with DOJ EOIR standards for accuracy and cultural sensitivity.
• Conduct regular audits and evaluations, addressing any quality issues with corrective actions.
• Drive initiatives to enhance quality, efficiency, and client satisfaction.
• Lead training programs to ensure interpreters and staff meet EOIR standards.
• Document QA activities and provide quality reports to teams and stakeholders.
• Serve as the main point of contact for quality-related client inquiries and feedback.

Qualifications

• Bachelor's degree in Linguistics, Language Services, Criminal Justice, or a related field; master's degree preferred.
• At least 5 years of experience in quality assurance, language services, or interpretation/translation management, preferably in a legal or government setting.
• Familiarity with EOIR, DOJ, or other federal quality standards for language services.

Requirements

• US. citizenship or permanent residency.
• Language industry experience

Location

Nationwide

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