Facebook pixel

Client Success Lead
Posted on 2/11/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Marketing
Requirements
  • Bachelor's degree with at least 5-7 years of customer-facing experience; preferably in a high-tech environment
  • Excellent customer relationship management skills with the ability to manage strategic accounts
  • Experience in managing cross-functional projects with a high attention to detail
  • Strong written and verbal communication skills
  • Excellent analytical abilities
  • Knowledge of marketing technologies, SaaS, and e-commerce preferred
Responsibilities
  • You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners
  • You will deliver a proactive client management strategy to drive growth and retention
  • Will you analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program strategies
  • You will monitor customer health to track usage and overall customer satisfaction
  • You will collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants
Affirm

1,001-5,000 employees

Point of sale installment loans for consumers
Company Overview
Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.
Benefits
  • Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
  • Supportive communities: Get involved with our employee resource groups and community groups
  • Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country
  • Generous time off: Take the time you need when life happens
  • Health benefits: Get a plan that fits your needs
  • Mental healthcare: Take care of your mind with great mental health programs
  • Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.
  • Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.
  • Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.
  • Learning & development: Engage in exciting learning programs to level up your growth.
Company Values
  • People come first: We consider our impact on people’s lives before we think about our own interests.
  • No fine print: We are completely transparent and honest—with our customers and with each other.
  • It's on us: We take full accountability for our actions, never shirking responsibility or passing the buck.
  • Simpler is better: We make complex things simple and clear.
  • Push the envelope: We never stop innovating, taking smart risks, and raising the bar.