Full-Time

Lending and Funding Operations Program Manager

Square

Posted on 2/1/2025

Block

Block

10,001+ employees

Financial services and payment processing solutions

Compensation Overview

CA$104.1k - CA$156.1kAnnually

Senior

Toronto, ON, Canada

The role is specifically for the Canadian market, including Quebec.

Category
Project Management
Business & Strategy
Required Skills
Product Management
Risk Management
Requirements
  • Over 5 years of experience in commercial lending, credit operations, or financial services.
  • Experience with program or project management within the banking or financial services industry, specifically in loans or related products.
  • Strong understanding of the Canadian commercial lending market and regulatory environment.
  • Excellent communication, leadership, and stakeholder management skills.
  • Ability to work cross-functionally and manage complex projects with multiple stakeholders.
  • Ability to drive program success from inception to completion.
Responsibilities
  • Define and maintain policy, process, and program structure for the CA market, including Quebec.
  • Coordinate program tasks across in-market teams including Customer Success (CS), Account Management (AM), Sales, Risk, Compliance and other operational support teams.
  • Develop lending and funding standard operating procedures (SOPs) and policies for the Square Loans and Funding Products.
  • Be an escalation subject matter expert for credit reviews, servicing requests, and insolvency paperwork.
  • Maintain relationships with in-market team members.
  • Partner with Product teams to ensure the success of the product.
  • Handle escalations and define operations processes to support the Loan and Funding Operational teams.
  • Develop and deliver training for operations teams, refining training materials based on feedback and product requirements.
  • Review and enhance procedures based on program changes, operational feedback, and in-market insights.
  • Scope and implement operational enhancements for Canada and other markets.
  • Stay up to date with Compliance, Legal requirements, or operational changes and incorporate feedback from CS, Sales, AM teams.
  • Develop project plans, track risks, dependencies, and collaborate with all Direct Responsible Individuals (DRIs).
Desired Qualifications
  • Familiarity with SQL, Looker, or similar business intelligence tools.
  • Fluent in French.

Block Inc. focuses on providing a wide range of financial services through its various products. The main product, Square, offers tools for point-of-sale systems and payment processing, specifically designed for small businesses to manage transactions efficiently. The Cash App allows users to send money to each other, invest in stocks, and buy Bitcoin, all while providing a customizable debit card for easy access to funds. Block also ventures into the music streaming industry with TIDAL and works on enhancing Bitcoin's utility and security through projects like Spiral and a dedicated hardware wallet. What sets Block apart from its competitors is its diverse ecosystem that integrates various financial services, making it easier for users to manage their finances in one place. The company's goal is to create a seamless and comprehensive financial experience for individuals and businesses alike.

Company Size

10,001+

Company Stage

IPO

Headquarters

Oakland, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Block's integration of AI enhances fraud detection and security measures.
  • The rise of DeFi platforms offers new opportunities for Block's financial services.
  • Growing demand for ESG investing encourages Block to develop sustainable investment products.

What critics are saying

  • Increased competition from fintechs like Affirm and SoFi may erode Block's market share.
  • Block's recent fines for AML and security failures could damage its reputation.
  • The CE 100 Index's decline may affect investor confidence in Block.

What makes Block unique

  • Block offers a comprehensive suite of financial tools for small businesses.
  • Cash App provides versatile services, including peer-to-peer transfers and Bitcoin investments.
  • Block is expanding into music streaming with TIDAL and Bitcoin initiatives like Spiral.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Health Insurance

Flexible Work Hours

Family Planning Benefits

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

4%
PYMNTS
Feb 24th, 2025
Platforms Use Cards And Deposits To Become Alternatives To Traditional Banks

FinTechs — especially platforms — are capitalizing on the continued buildout of digital solutions and products, including cards, to give consumers an alternative to traditional banks. In doing so, and by offering a continuum of financial services, Block, Affirm, SoFi and PayPal, and are moving beyond the confines of commerce to become, in essence, banks themselves. The latest earnings reports from these firms underscore the increased use of cards, buy now, pay later (BNPL) and direct deposit activity tied to a single point of access (an app) that keeps customers transacting not only with merchants on the platforms, but off the platforms as well

Bank Automation News
Feb 21st, 2025
Block expands Afterpay on Cash App card

Block is rolling out Afterpay on its Cash App card this week after a year of testing the buy now, pay later service.

CT News Junkie
Jan 20th, 2025
Connecticut Joins Settlement With Cash App Owner Block, Inc., For Violations And Security Failures

Connecticut joins settlement with Cash App owner Block, Inc., for violations and security failures.

MarketBeat
Jan 19th, 2025
Udine Wealth Management Inc. Invests $953,000 in Block, Inc. (NYSE:SQ)

Udine Wealth Management Inc. invests $953,000 in Block, Inc. (NYSE:SQ).

The FinRate
Jan 17th, 2025
Block Fined $255 Million Over Cash App AML and Fraud Failings

Block Inc. has been fined $255 million over AML and fraud failures on its Cash App platform, with penalties imposed by state regulators and the CFPB.

INACTIVE