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Full-Time

Patient Services Representative

Pacific or Mountain Standard Time

Updated on 11/1/2024

Equip Health

Equip Health

201-500 employees

Virtual treatment for eating disorders

Healthcare

Compensation Overview

$24Hourly

Junior, Mid

Remote in USA

Preference for candidates in Pacific or Mountain Standard Time.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
  • Experience with fast-paced, high volume inbound call management.
  • Strong skills in communication and collaboration with diverse teams.
  • Organized and results-driven.
  • Comfortable in a fast-paced environment, subject to rapid change and innovation.
Responsibilities
  • Answer inquiry calls and provide live information to patients, families, and referents.
  • Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
  • Collect patient information and input data points into various platforms and systems.
  • Schedule patient screening appointments, conducting reminder calls, and providing support to patients/families who request live contact.
  • Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
  • Perform other duties as assigned.

Equip Health provides virtual treatment for individuals struggling with eating disorders through a telehealth platform. Their approach involves a comprehensive, at-home treatment model that supports full recovery. Patients are cared for by a multidisciplinary team consisting of a therapist, physician, dietitian, family mentor, and peer mentor, ensuring that both the physical and psychological aspects of eating disorders are addressed. Services offered include individual and family therapy, medical monitoring, nutritional counseling, and peer support. Equip Health stands out from competitors by integrating clinical expertise with personal experience, creating a personalized treatment experience. Their goal is to promote early intervention, as timely treatment increases the chances of recovery and reduces the risk of relapse, making their services accessible through insurance coverage.

Company Stage

Series C

Total Funding

$109.7M

Headquarters

San Diego, California

Founded

2019

Growth & Insights
Headcount

6 month growth

16%

1 year growth

33%

2 year growth

148%
Simplify Jobs

Simplify's Take

What believers are saying

  • Equip Health's recent $35M funding round, bringing total funding to over $95M, indicates strong investor confidence and potential for growth.
  • Partnerships with major insurance providers like Regence expand their reach and accessibility, enhancing their market presence.
  • Recognition as one of the most exciting digital health startups of 2024 by VCs highlights their innovative approach and industry impact.

What critics are saying

  • The telehealth market is highly competitive, requiring Equip Health to continuously innovate to maintain its edge.
  • Dependence on insurance coverage for revenue could be risky if policies change or if they face reimbursement challenges.

What makes Equip Health unique

  • Equip Health's multidisciplinary care team, including therapists, physicians, dietitians, family mentors, and peer mentors, offers a holistic and personalized approach to eating disorder treatment, unlike many competitors.
  • Their services are covered by most insurance plans, making their treatment more accessible compared to other telehealth providers.
  • Equip Health combines clinical expertise with lived experience, providing a unique and effective treatment model that has shown significant patient improvement.

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Benefits

Flexible PTO & work hours

WFH or close to it

Home office stipend

Parental leave

Medical, vision, & dental

HSA & FSA

401k