Full-Time

Product Education Specialist

Posted on 1/29/2025

MaintainX

MaintainX

501-1,000 employees

SaaS platform for maintenance management

No salary listed

Mid, Senior

Montreal, QC, Canada + 1 more

More locations: Toronto, ON, Canada

Candidates must reside in Toronto, ON or Montreal, QC; applications from any other location will be disregarded.

Category
Content Strategy
Creative Writing
Content & Writing
Copywriting
Requirements
  • A minimum of three (3) years experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching.
  • A minimum of two (2) years experience developing eLearning content.
  • Proficiency with video production tools such as Camtasia.
  • Familiarity with learning management systems.
  • Experience collaborating with subject matter experts (SMEs) for content ideation and review.
  • A strong ability to communicate technical concepts in accessible and concise language.
  • An acute eye for detail when it comes to grammar, aesthetics, and consistency.
Responsibilities
  • Define educational content requirements, in collaboration with Product and Product Marketing Managers, to support the launch and adoption of new features.
  • Research customer personas to understand what motivates them to learn about new features and the MaintainX product as a whole.
  • Use models such as ADDIE and SAM to produce engaging, high-quality education content that furthers customers’ MaintainX skills and knowledge.
  • Regularly audit educational channels such as the MaintainX Academy and MaintainX video library to identify content in need of updates.
  • Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact.
  • Help define the Customer Education roadmap in collaboration with your broader team.
  • Provide consultation to other Customer Education team members on curriculum and content design.
Desired Qualifications
  • Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS).
  • Familiarity with project management tools (e.g. Notion, Jira).
  • Familiarity with WorkRamp’s Customer Academy LMS.
  • Familiarity with the manufacturing industry.
  • Familiarity with course authoring tools such as Articulate 360.

MaintainX offers a digital platform for maintenance and operations management, focusing on industrial clients in sectors like manufacturing and food and beverage. Its software-as-a-service (SaaS) solution helps businesses manage both reactive and preventive maintenance tasks, utilizing artificial intelligence to enhance efficiency and reduce manual work. Clients subscribe to access features such as real-time inventory management and asset management, and the platform includes an open API for integration with existing systems. MaintainX aims to lead the digital transformation in maintenance and operations, improving productivity for its users.

Company Size

501-1,000

Company Stage

Series C

Total Funding

$90.3M

Headquarters

San Francisco, California

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • MaintainX raised $50M in Series C funding, boosting growth potential.
  • The global maintenance management software market is projected to grow at 9.5% CAGR.
  • Increased IoT adoption in industrial sectors drives demand for MaintainX's solutions.

What critics are saying

  • Emerging CMMS platforms offer similar features at lower costs, increasing competition.
  • Rapid technological advancements may strain MaintainX's resources for platform updates.
  • Economic downturns could reduce spending on maintenance software, impacting revenue.

What makes MaintainX unique

  • MaintainX offers a comprehensive IoT-enabled maintenance solution for industrial teams.
  • The platform integrates AI to enhance productivity and reduce manual work.
  • MaintainX provides an open API for seamless integration with existing systems.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Company Equity

Stock Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

7%

2 year growth

4%
HR Tech Wire
Feb 19th, 2025
MaintainX Named to G2's Best Software Awards

MaintainX, the leading maintenance and asset management platform, has been awarded a G2 2025 Best Software Award.

Start-Up
Jan 8th, 2024
Startup-Urile Interesante Din 2023 Pe Start-Up.Ro

Startup-urile interesante din 2023 pe start-up.ro - Partea XII. Am ajuns la final cu lista noastră de startup-uri despre care am scris în acest an și pe care vrem să le reîmprospătăm în memoria colectivă, fie pentru că au dezvoltat soluții inovatoare pentru o piață în permanentă schimbare sau pentru că au obținut o investiție consistentă. Îi salutăm pe această cale pe toți cei care au lipsit din această listă, dar care ar fi meritat din plin să se numere printre selecționați. Această listă nu este definitivă și nici exhaustivă. Știm că vor lipsi unele startup-uri care merită menționate în orice prezentare despre ecosistemul local, dar vrem să ne concentrăm pe acelea despre care am scris, cu care am vorbit sau care au avut un moment important în 2023, cum ar fi o investiție sau o extindere importantă

Business Wire
Dec 7th, 2023
MaintainX Makes Equipment and Regulatory Downtime a Thing of the Past With $50M in New Funding

MaintainX, the leading maintenance and frontline work execution platform, today announced $50M in Series C funding led by Bain Capital Ventures (BCV)

Bain Capital Ventures
Dec 6th, 2023
MaintainX Is Bringing a World-Class Productivity App to Frontline Professionals

MaintainX empowers operational teams to boost productivity and cut downtime by putting consumer-grade tools in the hands of frontline professionals.

Finsmes
Jun 10th, 2021
MaintainX Raises $39M in Series B Funding

MaintainX, a San Francisco CA-based provider of a management platform for industrial and frontline workers, raised $39M in Series B funding. The round was led by Bessemer Venture Partners, with participation from Amity Ventures, Vulcan Capital, August Capital, Ridge Ventures, OldSlip Group, alongside UiPath’s founder and CEO Daniel Dines and Head of Strategy Brandon Deer. The company intends to use […]

INACTIVE