Description

About Benefitfocus:

Benefitfocus, Inc. is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. 

Job Description:

Benefitfocus is searching for a Consultant to join our team.  This is a remote position.  The Consultant is the main point of contact for Benefitfocus clients during the on-boarding, renewing, and mid-year change process and is responsible for creating and managing project plans, gathering requirements, testing and delivery of requirements and weekly status updates for clients. The Consultant works directly with our Carrier client as well as their groups to ensure successful execution and hand-off into a production environment. Additionally, the Consultant is engaged with internal initiatives to improve our product and our processes. You will be working in a fun, engaging environment where every associate has the opportunity to participate in continuing education activities while staying current with the latest technology available.

Responsibilities:

• Partner directly with Carrier partners, their groups, and internal resources to ensure a successful implementation and smooth hand-off to Customer Success Managers and Production teams, as well as successful execution of renewals and mid-year changes.
• Gathering requirements, configuration of groups onto the platform, scenario testing and providing feedback, and responsible for direct customer interaction to report on project status
• Lead and project manage roughly 40-50 implementation, renewal, or mid-year projects at one time
• Provide technical guidance to troubleshoot issues found during testing
• Prioritize testing efforts based on Carrier client needs • Act as liaison/facilitator across technical and operational departments
• Coordinate and identify project responsibilities and maintain project plan/timeline
• Lead requirements gathering discussions and provide requirements documentation for external dissemination
• Other duties as assigned

Required Experience:

• Bachelor’s degree preferred.
• At least 1 year of professional experience working in a Project Management or Implementation role.
• Strong written and verbal communication abilities required.
• Professional experience working with external clients in a team environment, preferred.
• Knowledge of benefit plans/structures is a plus
• Able to write technical and operational process documents as needed
• Ability to learn technology quickly through instruction, collaboration, and self-learning
• Excellent multi-tasking skills required to carry out multiple projects on time 

 
**For internal applicants, this role is the equivalent of a Customer Success Support, (IC-4), role.**

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.