Senior Manager
Global Observability Strategists
Posted on 3/15/2023
Houston, TX, USA • Nashville, TN, USA • California, USA • Washington, DC...
Experience Level
Desired Skills
Development Operations (DevOps)
Google Cloud Platform
Microsoft Azure
Public Speaking
  • 10+ years of customer-facing roles in enterprise sales, professional services, or customer success - experience selling and working with pure SaaS solutions in multi-tenant architectures in a technical sales, product or practitioner experience in the IT & Observability industry
  • 5+ years of industry observability domain expertise and experience including:
  • Experience working in an engineering/software development environment with knowledge of current programming languages including Java, Python, PHP, .NET, Ruby, Node.js, Go, etc
  • Experience positioning solutions relevant to cloud architectures including containers or microservices on the AWS, GCP, and Azure platforms where you are certified or eager to become certified
  • Familiarity with common industry monitoring frameworks like Four Golden Signals, LETS, DORA, MTTx, etc
  • Familiarity with common observability products, data sources, data collector and instrumentation like Open Telemetry, and their use for basic and advanced detection methods, including cloud-based data sources
  • Familiarity with competing monitoring and observability technologies such as AppDynamics, Datadog, New Relic, Honeycomb, and Grafana is a real advantage in this role, as well as complementary DevOps and ITOps technologies
  • Strong executive-level presence and polish, both internally and externally
  • Experience managing teams responsible for customer implementation and adoption within complex observability enterprise organizations, preferably in a new/emerging market or with a new/emerging product- tailoring messaging up and down a customer persona (from CIO reporting to engineers/developers and SREs on the frontline of O11y operations)
  • Ability to communicate concisely and accurately with no fear of public speaking to audiences large and small
  • Self-starter who is passionate about technology and the cloud space
  • Ability to work remotely with a minimum of daily supervision and across multiple time zones
  • Demonstrated ability to work within cross-functional teams tasked with full sales lifecycle support
  • Portfolio of public-facing materials: whitepapers, blogs, presentations, or training that you have authored communicating technical concepts
  • Bachelor's degree in technical field required. Masters or equivalent a plus
  • Lead the O11y product success team to develop and test new customer adoption maturity models, adoption resources and playbooks, customer adoption workshops, unique .conf use cases CS / TSAM enablement content, and O11y thought leadership to showcase and accelerate adoption of emerging monitoring & Observability use-cases and solutions

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
  • Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
  • Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
  • We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
  • Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
  • Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan
Company Core Values
  • Innovative: We’re passionate about our customer success. We keep our energy laser-focused on giving our customers the best possible and most trustworthy experience, driven ultimately by integrity. After all, we’d be nothing without them.
  • Open: We never stop learning or striving to create a positive impact. The work we do matters. We innovate at warp speed to disrupt the world's notion of what’s possible.
  • Disruptive: We are humble and value openness and honesty. We speak our truths mindfully and in consideration of others. Candor is cool - respect is required.
  • Fun: We embrace the ride (preferably in a Splunk t-shirt). We take our work seriously, but not ourselves. We weave an irreverent and infectious sense of fun into everything we do.
  • Passionate: We cultivate an inclusive environment where all backgrounds are celebrated. Striving for equity and embracing our individual uniqueness is our secret sauce. And it will only make us stronger.
  • #WeAreSplunk: We represent many functions and regions but are one team. We value each other's efforts and moonshot ideas. And we celebrate highs, and learn from lows, together. We trust and rely on each other. Remember: There’s no “I” in Splunk.