INACTIVE
Full-Time
Network Infrastructure Engineer
Data Center, Travel Required
Posted on 3/13/2024
Provides IT consulting and technology solutions
Consulting
Cybersecurity
Financial Services
Compensation Overview
$68,500 - $102,700Annually
+ 401(k) Retirement Plan with Employer Match + training and development programs + stocked kitchen with snacks and beverages + collaborative work culture
Senior
Michigan, USA
Required Skills
Linux/Unix
Requirements
- Associates Degree or higher preferred
- Minimum of 5 years working experience with hands-on troubleshooting on server, storage, networking hardware
- CompTIA and Linux Certifications or equivalent desired
- Experience working on server, storage, and networking hardware
- Exceptional attention to detail, strong organizational and troubleshooting skills
- Proficient in service and repair of all systems
- Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow)
- Initiative and motivation to learn
- Customer centric and can work under aggressive timelines
- Ability to multi-task while adhering to Company and customer standards
Responsibilities
- Review service requests, consult with users, and provide technical analysis and deliverables to client
- Provide Onsite support and triage on server, storage, networking hardware
- Provide Tier two level support on server, storage, networking troubleshooting
- Perform firmware and/or BIOS updates on server, storage, and networking hardware platform
- Initiate service requests with partners for dispatch and/or work directly with customers to diagnose an issue and affect repair
- Access customer management environment via the use of remote management tools to identify failure and/or issues
- Work with backline support to isolate and confirm issues to either receive a component replacement, exchange, or fix
- Access customer environment to validate repairs after they have been completed
- Responsible for customer support requests to meet customer SLA (service level agreement)
- Join or host phone or remote sessions to understand the environment and identify next steps for remediation
- Manage any support escalation between partners and customers
- Determine action plan and root cause of technical issues
- Acquire, develop, document, maintain, and expand knowledge base of relevant products, current support policies, and methods of support delivery in order to quickly provide technically accurate and complete solutions
- Implement “best practices”, as communicated and agreed upon with the end customer
- Provide “as-built” documentation, per the agreement or ticket
- Heavy travel will be required
Trace3 is an elite technology consultancy that provides IT strategy, solutions, and services to companies, helping them embrace the ever-changing IT landscape. They deliver business transformation by consulting on, integrating, and operating convergent solutions across data, security, and cloud, driving measurable value.
Company Stage
Private
Total Funding
N/A
Headquarters
Irvine, California
Founded
2002
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 6%2 year growth
↑ 21%INACTIVE