Client and Operations Manager

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?

If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you.

Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North-West Aptia Portfolio.

You will champion service excellence, drive commercial growth and safeguard member satisfaction.

This role is hybrid aligned to our brand-new offices in central Manchester. We may be able to consider candidates in Liverpool where Aptia also has new premises.

What you’ll be doing:

• Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.

• Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.

• Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.

• Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.

• Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.

• Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.

• Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.

• Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions.

If this sounds like your ideal next role, here is what we’re looking for:

• Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.

• A proven background in client-facing roles within third-party administration environments – you may have an operational background with some client facing responsibility looking to build on this in your next role

• Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.

• Excellent leadership, stakeholder management, and communication skills.

• A proactive, solutions-driven mindset and a desire to make a meaningful impact.

Please apply with your CV.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.