ServiceNow Practice Director

ServiceNow Practice Director - Automation Consulting Team

About the Role:

Perficient is seeking a visionary ServiceNow Practice Director to join our national Automation Consulting team. This role, with occasional client travel, offers the opportunity to lead and grow within a dynamic Digital Automation practice. You’ll work closely with sales teams, partners, and subject matter experts to deliver transformative solutions that enhance client experiences and drive business success. As a key leader, you’ll guide cross-functional teams, foster innovation, and contribute to strong financial performance—all while advancing your own career in a culture that values excellence, impact, and continuous growth. At Perficient, your leadership will help shape the future of digital transformation.

About Perficient:

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose. 

Our Automation team empowers organizations to work smarter by connecting digital process automation (DPA), robotic process automation (RPA), and AI into seamless, intelligent workflows. We help leading brands streamline operations, enhance efficiency, and unlock new business potential. By embedding advanced AI models into automation strategies, we enable smarter decision-making, adaptive processes, and continuous optimization at scale. 

• 10+ years of experience in IT Leadership or IT Consulting.
• Certifications in ServiceNow System Administration, ServiceNow Certified Application Developer (CAD) are preferred
• Proficiency in JavaScript, GlideScript, HTML, CSS, and related technologies
• Experience in designing and developing integrations (such as Workday, Azure, Salesforce)
• Strong knowledge of ServiceNow platform capabilities, modules, and features; Experience with IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and Configuration Management Database (CMDB)
• Prior expertise as a ServiceNow Architect or Developer with hands-on development, configuration, and advanced capabilities (Workflows, Flow Designer, App Engine, and more) – Nice to Have
• Experience with revenue forecasting, and strategic planning.
• Lead virtual teams and successfully build relationships with CXO-level stakeholders.
• Skilled in identifying value-creation opportunities, business case preparation and in influencing, collaboration and relationship building.
• Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.
• Possesses a strong understanding of AI capabilities, limitations, and ethical considerations.
• Knowledge of AI/ML and their application in Digital Process Automation.
• Experience developing solutions to address business problems using proven methods and tools.
• Provide oversight to establish and enforce best practices, code reviews, release management and code migrations, as well as set governance policies to protect data integrity, and ensure regulatory compliance; maintain and update documentation of ServiceNow solutions, adjusting standards as they evolve over time
• Ability to communicate engagement impacts on risks, business objectives, and quality goals.
• Strong leadership, communication, and interpersonal skills.
• Cultivate delivery talent and develop successful delivery leaders

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $103,584 to $209,800. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation. Information regarding the benefits available for this position are in this benefits overview.

Applications will be accepted until the position is filled or the posting is removed.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time. 

#LI-JS1 

Specifics of this position may include:

· Growth & Sales Partnership: Drive growth through collaboration with sales teams and practice SMEs. Engage in all sales aspects, from opportunity identification to solution ideation and proposal presentation.

· Client Engagement: Build strategic relationships with key stakeholders to understand needs, identify growth opportunities, and deliver value.

· Delivery Excellence: Oversee strategic programs and project delivery, ensuring profitability, account expansion, and customer satisfaction. Mentor delivery teams for successful outcomes.

· Strategic Vision: Provide thought leadership to develop and execute plans that expand innovative offerings and enhance client value. Stay current with industry trends, best practices, and emerging technologies, including AI/ML and Digital Process Automation.

· Delivery Leadership & Governance: Establish processes for the successful execution of ServiceNow projects, ensuring timely delivery, budget adherence, and quality standards. Refine and implement delivery governance frameworks, methodologies, and best practices. Manage program leaders, project managers, and other operations-related roles.

· Team Leadership: Drive a culture of accountability, continuous improvement, and innovation within the delivery teams. Develop and mentor consultants, project managers, and architects. Foster a collaborative, innovative work environment. Manage technical, business, and personnel aspects of consulting engagements, leveraging team expertise.