Full-Time
Customer Support Coordinator
Titan Materials Group
51-200 employees
Global cement producer and concrete supplier
No salary listed
Deerfield Beach, FL, USA
In Person
Bachelor's, Associate's
 Customer Experience & Support (1) |
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- Two to three years of administrative experience.
- Analytical and communication skills to deliver results.
- Strong computer skills.
- The ability to listen and solve problems with minimal supervision.
- The ability to work well under pressure, meet deadlines, prioritize work projects, and manage time and organization effectively.
- Flexibility, interest in trying new techniques, and coachability.
- Strong team-concept skills.
- Communicate and follow up with customers, the sales team, credit, accounts receivable, scale house, internal plants, outside vendors, and customer care.
- Manage customer accounts, including researching and resolving billing issues and following up on product returns and load diversions.
- Use problem-solving techniques to resolve issues and determine when to engage others.
- Use SAP and JWS software.
- Set up and maintain customer master price lists for external and internal sales in the system.
- Maintain customer master files relating to fuel surcharge, freight, and new ship-to locations.
- Run weekly and monthly reports and distribute them to internal customers using environmentally friendly methods.
- Request proof of deliveries from haulers and coordinate with the Logistics Department on freight-related matters.
- Copy, file, search archives, and retrieve tickets for assigned accounts.
- Cross-train and provide support in multiple capacities within the team.
- An Associate’s degree or Bachelor’s degree is preferred.
- Strong customer service or accounting-related experience, preferably in a sales environment.
- Experience using Microsoft Office, Excel, Word, PowerPoint, Oracle, or SAP.
Titan Materials Group produces cement and ready-mix concrete, with an integrated supply chain from quarry to construction materials. Its operations include cement manufacturing, clinker grinding, and the production and distribution of ready-mix concrete through a global network of plants, terminals, and subsidiaries. Unlike some competitors, Titan grows by acquiring and integrating cement assets and expanding its geographic footprint, building a multinational production footprint that includes Greece, Europe, and the United States. Its strategic goal is to supply reliable construction materials at scale, grow its production capacity and reach through acquisitions and listings, and strengthen its position as a global cement and concrete provider.
Company Size
51-200
Company Stage
IPO
Headquarters
Athens, Greece
Founded
1902
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Simplify's Take
What believers are saying
- Q1 2026 sales rose 4.7% and EBITDA jumped 16% on pricing and volumes.
- H1 2026 sales reached €1.42 billion, with EBITDA up 8.7% to €312 million.
- Traçim’s 2.5-million-ton plant adds capacity and solar-linked cost advantages from 2026.
What critics are saying
- H1 2026 net debt jumped to €877 million after three acquisitions and capex.
- Middle East energy costs already squeezed H1 2026 margins despite Project Prime savings.
- Integration failure across Traçim, Keystone, and Vracs de L’Estuaire destroys 2027 earnings momentum.
What makes Titan Materials Group unique
- 120-year-old Titan owns cement, aggregates, and concrete across 25 markets.
- 2026 acquisitions in Türkiye, France, and Pennsylvania deepen regional integration and export flexibility.
- Titan America’s 2025 IPO gives the group a separately financed U.S. growth engine.
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Benefits
Health Insurance
Flexible Work Hours
Professional Development Budget
Company News
Titan SA announced that its Annual General Meeting on 8 May 2026 approved all agenda items, including a gross dividend of €1.10 per share. The ex-dividend date is 1 July 2026, with payment on 7 July 2026. The meeting also approved the renewal and appointment of 12 board members for a one-year term, including Dimitri Papalexopoulos as non-executive director, Marcel Cobuz, Michael Colakides, Leonidas Kanellopoulos and Alexandra Papalexopoulou as executive directors, and seven independent directors. Titan Group is a Belgium-registered building materials company employing over 6,000 people across four continents, with operations in the United States, Europe and the Eastern Mediterranean. The company is listed on Euronext Brussels, Paris and Athens.
Titan SA reported record earnings for 2025, with EBITDA reaching €606 million and group sales of €2.67 billion, representing 6.4% like-for-like growth. The company's EBITDA margin expanded by 60 basis points to 22.7%, whilst return on capital employed hit a record 18.2%. Operating free cash flow increased to over €500 million from €414 million in 2024. The company proposed a dividend of €1.1 per share, up 10%, and reduced net debt to €214 million with a leverage ratio of 0.4x. US operations delivered record results across revenue, earnings and cash flow, whilst Greek sales grew 13%. Egyptian earnings quadrupled, driven by exports. The company achieved a 12% reduction in CO2 emissions versus 2020 levels. However, Southeast Europe faced pressure from Turkish imports and cost headwinds.
Suma Capital has invested €1 million in OPTIMITIVE to complete its €5 million Series A round, in which Cemex Ventures and TITAN Cement Group also participated as strategic co-investors.
Suma Capital has invested €1 million in Optimitive, a Vitoria-based technology company specialising in industrial process optimisation through artificial intelligence. The investment completes a €5 million Series A round, which also included participation from Cemex Ventures and Titan Cement Group. Optimitive's Optibat platform applies AI algorithms and machine learning to optimise manufacturing processes in energy-intensive sectors including cement, chemicals, paper and metallurgy, aiming to reduce energy consumption and improve operational performance. The Basque firm employs 40 staff and operates in plants across Europe, the United States, Mexico, India and Egypt. The funding will support workforce expansion, international growth, platform enhancement and client base consolidation.
Belgian Titan Group acquires Traçim cement for USD 190 million. Titan SA announces that it has entered into a share purchase agreement, subject to conditions precedent, to acquire 100% of Traçim Çimento Sanayi ve Ticaret Anonim Şirketi, a company located in the greater Istanbul market, one of the most attractive and dynamic cement and cementitious materials markets of Türkiye. The assets in the transaction include a modern integrated cement plant with an annual production capacity of approximately 2.5 million tons of cement. The plant serves the growing local market and has the capability to export to the neighbouring countries and to the US; there is also a plan for a prospective joint large solar power project with the sellers. This strategic investment enables TITAN to strengthen its existing core heavy materials business in Western Türkiye, where the Group already has an established presence through a cement grinding plant in the Marmara region and a pozzolana quarry, while complementing its export assets to the USA. The acquisition is consistent with the 2029 TITAN FORWARD Strategic Priorities, focusing on footprint optimization and accelerating inorganic growth. The purchase price for the acquisition of 100% of the company's shares corresponds to approximately $190 million and the transaction is expected to be completed in the first quarter of 2026, subject to customary legal procedures and regulatory approvals. The acquisition is anticipated to contribute to sales above $140 million, to EBITDA above $50 million, and to be EPS accretive in 2026, with further performance improvement from synergies in subsequent years. About Titan Group TITAN Group is a Belgium-registered company and a leading international business in the building and infrastructure materials industry, with passionate teams committed to providing innovative solutions for a better world. With most of its activity in the developed markets, the Group employs more than 6,000 people and serves customers in over 25 markets, on four continents. It holds prominent positions in the United States, Europe - including Greece, the Balkans, the United Kingdom, Italy, and France - and the Eastern Mediterranean. The Group also has joint ventures in Brazil and India. With more than 120 years of history, TITAN has always fostered a family and entrepreneurial-oriented culture for its employees and works tirelessly with its customers to meet the modern needs of society while promoting sustainable growth with responsibility and integrity. TITAN has set a net-zero goal for 2050 and has its CO[2] reduction targets validated by the Science Based Targets initiative (SBTi). The Group is listed on Euronext Brussels and Paris, and the Athens Exchange, and its US business is listed on the NYSE.