Product Advocate

Remote

Posted on 8/28/2023

INACTIVE

501-1,000 employees

Website

End-to-end sales strategy foundation

Company Overview

Apollo strives to be the leading provider of retirement income solutions to institutions, companies, and individuals.

Data & Analytics

B2B

Company Stage

Series D

Total Funding

$251.3M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights

Headcount

6 month growth

↑ 14%

1 year growth

↑ 83%

2 year growth

↑ 280%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Salesforce

Communications

Zendesk

CategoriesNew

Sales & Account Management

Customer Success & Support

Requirements

Empathetic to customer needs, working to understand the questions that customers ask and why
3+ years of experience in customer support, technical support, or similar
Experience with Salesforce, Zendesk, or Intercom
Excellent written and verbal communication skills
Availability to work on weekends

Responsibilities

This position is open to Latam and Philippines Residents. The position requires full English Fluency as you will be servicing a U.S. Market
Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests with ownership
Go above and beyond to ensure client satisfaction and success at all times
Capture revenue opportunities through updates, requests, or influencing high-velocity conversions
Educate customers at the best of their capabilities to optimize their results
Make customers' voices heard by delivering all the feedback and recommendations to our Project Manager/Project Analysts and parties related
Add drive adoption and capture high-velocity inbound conversions
Understand the Apollo product and strategies better than anyone else to contribute constructively to every situation that a customer or employee encounters
Provide a fast and accurate answer to the customer's inquiry within 10 seconds in chat and 1-2 hours email
Escalate unresolved issues that require more in-depth knowledge to Technical Support with all the required information to ensure the issue gets resolved

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

The Role:

** This position is open to Latam and Philippines Residents. The position requires full English Fluency as you will be servicing a U.S. Market**

Apollo.io is looking for an experienced Product Advocate that will be able to provide world-class support to all customers by becoming a product expert and helping users to become successful.

The ideal candidate will be able to move and help the customers to become power users, successfully prospect customers and achieve their business goals with the use of Apollo and become a product expert that is able to provide feedback to improve our product and reduce the friction between the product and customers.

Daily Adventures and Responsibilities:

Apply knowledge to analyze, diagnose, recommend, and resolve customer issues and requests with ownership
Go above and beyond to ensure client satisfaction and success at all times
Capture revenue opportunities through updates, requests, or influencing high-velocity conversions
Educate customers at the best of their capabilities to optimize their results
Make customers’ voices heard by delivering all the feedback and recommendations to our Project Manager/Project Analysts and parties related
Add drive adoption and capture high-velocity inbound conversions
Understand the Apollo product and strategies better than anyone else to contribute constructively to every situation that a customer or employee encounters
Provide a fast and accurate answer to the customer’s inquiry within 10 seconds in chat and 1-2 hours email
Escalate unresolved issues that require more in-depth knowledge to Technical Support with all the required information to ensure the issue gets resolved

Qualifications and Experience required to apply for this role:

Empathetic to customer needs, working to understand the questions that customers ask and why.
3+ years of experience in customer support, technical support, or similar
Experience with Salesforce, Zendesk, or Intercom
Excellent written and verbal communication skills
Availability to work on weekends.

#LI-DP1

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!