Full-Time
Manager Customer Relations
Deadline 9/13/26
Iowa State University
Public research university in Ames, IA
No salary listed
No H1B Sponsorship
Ames, IA, USA
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Inventory Management
Customer Service
Data Analysis
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Requirements
- A high school diploma or equivalent and five years of related experience.
- Legal authorization to work in the United States on an ongoing basis without sponsorship.
Responsibilities
- Lead customer-experience strategy across TechCyte, Office Supplies, and the Service Center, ensuring service quality, responsiveness, and customer satisfaction.
- Resolve escalated or sensitive customer concerns involving retail purchases, repairs, warranties, service delivery, and vendor-related issues.
- Analyze customer feedback, operational data, and sales trends to identify opportunities for service and process improvements.
- Develop and implement customer engagement, retention, and communication strategies.
- Lead operational improvement initiatives that enhance workflow efficiency, service quality, and customer satisfaction.
- Supervise a Bookstore Specialist II, an Information Technology Support II, and an intern, including training, coaching, and performance management; assist in oversight of student technicians.
- Analyze open-to-buy projections, product trends, market conditions, and sales performance to identify opportunities and make informed purchasing decisions that directly support and achieve sales goals.
- Maintain vendor and supplier relationships, negotiate pricing, terms, promotions, and product opportunities that improve value, service, and sales performance, and evaluate competitive market offerings.
- Assign work, oversee workflow quality, train and coach staff on customer-service standards, communication, product knowledge, and operational procedures.
- Serve as Manager on Duty on a weekend and store closing rotating schedule, and contribute additional hours during peak seasons and special events.
Desired Qualifications
- Supervisory experience leading multi-faceted teams.
- Purchasing, inventory, and merchandising experience.
- Vendor negotiation and relationship management experience.
- Project management and continuous process improvement experience.
- Experience in higher-education, collegiate retail, bookstore, or campus-service environments.
Iowa State University is a public land-grant research university in Ames, Iowa, providing undergraduate and graduate education, research, and extension programs.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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