Full-Time
Field Support Representative 1
Updated on 8/1/2026
Deadline 6/30/27
Canon Business Process Services
Compensation Overview
$39.5k - $41.6k/yr
Chicago, IL, USA
In Person
Travel to other client sites within the region may reach 75%.
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Inventory Management
Customer Service
Requirements
- A high school diploma or equivalent is required.
- One to three years of experience working in a mailroom or professional office environment is required.
- The candidate must be capable of performing basic job functions under general direction.
- Basic knowledge of metering, weighing, logging, and other shipping procedures is required.
- Basic computer skills are required.
- The candidate must be able to perform routine and some more complex functions of fax, scanner, metering, stamping, tracking, photocopying, and color-copying equipment and systems with general direction.
- The candidate must be able to work overtime and meet deadlines.
- The candidate must perform physical activities including bending, reaching, lifting, and prolonged periods of sitting or standing, and may lift or move up to 50 pounds.
- Good organizational skills are required.
- Reliable public transportation or a clean driving record and personal vehicle is required because the position involves heavy regional travel.
Responsibilities
- Provide replacement and short-term administrative services at client sites in place of Office Service Representatives and other employees who are out of the office.
- Visit other client sites within the region to provide fax, print, mail, reception, and other assigned services.
- Ensure internal and external customer satisfaction by understanding expectations, identifying and resolving problems proactively, and building relationships.
- Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
- Wrap, seal, weigh, affix postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
- Prepare special outgoing inter-office pouches for client affiliates when applicable.
- Package and process outgoing overnight items such as Federal Express and UPS shipments to meet client and vendor deadlines.
- Log and deliver incoming overnight packages within established time frames.
- Log outgoing and incoming items and review them for accuracy and completeness.
- Deliver legal packages by walking or using transportation when required, and secure signatures and delivery documentation.
- Organize and distribute client supplies, verify and log orders upon delivery, and monitor copy-supply, paper, and toner inventory.
- Handle items for distribution to client employees, affiliates, dealers, and other recipients.
- Estimate runtime for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
- Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and conducting routine cleanings.
- Operate facsimile machines to send and receive facsimiles, maintain accurate logs, generate activity and confirmation reports when appropriate, and confirm receipt when necessary.
- Perform administrative duties including inserting, copying, photocopying, and faxing.
- Learn new features and functionalities of copying machines, faxing, scanning, and shipping equipment introduced at the site.
- Set up and maintain client kitchen areas and conference rooms, order food, and make coffee when directed.
- Provide reception services including answering telephones, taking messages, and greeting visitors when directed.
- Move boxes, supplies, or furniture and replace light bulbs when directed.
- Perform document scanning when requested.
- Prepare outgoing items for shipping.
- Perform additional site-specific responsibilities assigned by the Site Manager.
- Prepare productivity reports and billing charges when required.