The Service Management Capability team, part of the newly established Repeatable Offerings Service Center within Leidos, currently has an opening for a Technical Writer/ITSM Intern to work in our Blacksburg, VA, office. Our mission is to help both internal groups and clients improve and mature practices and document those practices effectively.

Primary Responsibilities

• Assisting the wider Operations team through various activities, such as
  • assembling existing knowledge documents into structured work instructions and procedures
  • interviewing subject matter experts, gathering requirements, and authoring sections of process and work instruction documentation
  • coordinating action to address process improvement items
• Proofreading documents for structural clarity, accuracy, and style standards
• Becoming proficient in ServiceNow and IT Service Management good practices

Basic Qualifications

• Must be pursuing a degree at an accredited college/university in a related field of study
• Must be able to work for a minimum of 12 weeks during the target semester period (10 for summer period); ability to continue internship throughout the year is preferred
• Experience working with Microsoft Word, PowerPoint, and Excel
• Proficient written and verbal communication skills
• Strong analytical skills
• Ability to learn quickly
• US Citizenship required

Preferred Qualifications

• Experience working with one or more of the following applications: Microsoft Visio, Microsoft Project, Adobe Captivate, ServiceNow is a plus
• Familiarity with ITSM or ITIL is not required, but would be a plus
• Interest in a career in process improvement, business analysis, or technical writing is preferred
• Ability to continue internship throughout the school year and summer is preferred
• Ability to obtain Public Trust is preferred

Original Posting Date:

2024-12-18

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $39,000.00 - $70,500.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.