Account Manager Team Leader

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Shape and develop the most talented Account Managers team to win the market in Naples. 

THE JOURNEY

• Have full responsibility and own 360º the business of Top Partners in the Area.
• Lead a team of 6+ talented people to greatness (at least 2 Senior AM and 4 AM). 
• Define and pursue the long-term strategy for the Area in terms of Growth, Promotions, Advertisement and Operations.
  Manage and support complex negotiations with Top Partners
• Monitor and analyze all relevant KPIs to track progress towards defined targets and find ways to improve the service.
• Establish and maintain a very close relationship with Top Partners in the city.
• Stay up to date with market and competitive developments.
• Be informed, get involved and make things happen with a doer attitude.
• Contribute actively to the teams’ development and learn from each other in a supportive environment that allows you to grow, develop and make the difference
• Generate best practices and processes which can be replicated across all areas
• Lead by example in accordance to our values and set high standards for the team

WHAT YOU WILL BRING TO THE RIDE

• You have a solid experience in fast-paced environments (startup, investment banking, top consulting firms or top tech companies)
• Relevant experience leading cross functional teams with 5+ people
• A data-driven mentality, taking decisions based on data and using good business judgment when necessary
• Commercial experience background (nice to have a previous experience as Account Manager)
• You're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform.
• You've got a good judgment and assertiveness and own up to your mistakes facing any situation with an optimistic approach.
• You're extremely curious and have a desire to acquire a deep understanding on new topics.
• You find smart solutions to complex and multi-disciplinary challenges with a great critical-thinking.
• You're extremely agile and thrive in ambiguous environments
• You are always respectful, kind and fair. All of your current and former reports speak highly of you as a manager and leader
• You have an ambition that makes some people think you're crazy because you are ahead of the edge while inspiring the vast majority.
• You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented with a hands-on spirit.
• Excellent English and Italian. Spanish is a plus.
• An empathetic, inclusive and curious attitude across the business and the industry.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!