Customer Service Representative

Salary Range: 16 to 17 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities

• Review testing packages after receipt to ensure all necessary documentation is included to set up test
• Contact customers for credit card numbers and purchase orders
• Contact customers to obtain missing information and documents
• Contact customers when tests are received and ongoing during testing
• Field questions from customers on service issues, test status, and use of Q-Lab website
• Explain our procedures and policies to customers as needed to help smooth the process
• Record significant information in relevant locations: general client files and laboratory systems.
• Work with customers and shipping department to ensure satisfactory shipping method, provide tracking information when requested
• Pass all information to another department if a higher level of explanation is necessary
• Assist with weekly invoice approvals

Requirements

• Must have a high degree of customer service desire, be great with customers especially in a phone call. Must know our procedures so that a quick and accurate explanation to the customer, and fast resolution can be made.