Head of Commercial Operations

Supervisory Responsibilities

• Oversees workflow of the commercial operations teams 
• Develops personnel to ensure functionality across teams, high performance, and talent retention 
• Integrates with the senior management team to develop personnel and organizational effectiveness

Duties and Responsibilities

• Directs daily operations at Serán’s Commercial Manufacturing Facility 
• Ensures client projects are delivered on-time and executed to full compliance with global regulatory requirements and client agreements  
• Manages the introduction of new commercial projects 
• Acts as commercial representative for key customer relationships  
• Leads execution of the commercial and business strategy in development and manufacturing 
• Provides commercial input for facility and capital improvements, including the construction of a greenfield commercial facility  
• Ensures that the health, safety, and environmental impact policies of the Serán sites are being successfully implemented 
• Provides strategic input to support business model and company growth 
• Supports customer site visits to facilitate onboarding of new customers and to maintain strong customer relationships 
• Develops and implements metrics for consistent improvement of Commercial Operations and compliance 
• Optimizes processes to reduce manufacturing costs and maximize cGMP production throughput 
• Represents commercial team during budget planning meetings 
• Responsible for management of pipeline / portfolio and delivery of products 
• Manges the manufacturing operations technical team and production teams 
• Meets frequently with quality, project management, and executive management teams 
• Performs other related duties as assigned 

Required Skills and Abilities

• Technical depth, including drug substance, drug product, and understanding of materials characteristics 
• Excellent verbal and written communication abilities, interpersonal and customer service skills 
• High degree of organizational skills and attention to detail 
• Excellent time management skills with a proven ability to meet deadlines 
• Strong analytical and problem-solving skills 
• Strong supervisory and leadership skills 
• Ability to prioritize tasks and to delegate them when appropriate 
• Ability to function well in a high-paced and at times stressful environment  
• Proficient with Microsoft Office Suite or related software
• Demonstrates strong project management, customer relationship skills, and communication skills 
• Able to build strong and motivational relationships with executive management and operations teams 
• Able to develop and implement strategic business plans and commercialization strategies 

Education and Experience

• BS in Life Science or Engineering discipline required, MS or Ph.D. preferred
• Minimum of 10 years of experience in CDMO/CMO Commercial Operations
• Preference given to those with direct experience in development and manufacturing of spray drying technologies
• Extensive knowledge of multiple technologies (Drug Substance, Drug Product, Development, and manufacturing service lines)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• National and international travel required
• Adheres to consistent and predictable in-person attendance