Care Team Operations Associate
Indiana
Posted on 2/2/2024
INACTIVE
Cityblock Health

501-1,000 employees

Tech-driven healthcare provider
Company Overview
Cityblock's mission is to improve the health of underserved communities by creating solutions that are designed specifically for Medicaid and lower-income Medicare beneficiaries. The company delivers better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes.

Company Stage

Series D

Total Funding

$897.1M

Founded

2017

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

32%
Locations
Indiana, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Operations & Logistics
Requirements
  • HS Diploma or equivalent
  • 1-2 years of administrative experience in an office setting
  • Comfortable using technology to support members without in-person contact
  • Proficient in collecting member clinical and demographic data
  • Adaptable to change and prepared for frequent, fast-paced changes
  • Self-starter who completes tasks in a timely manner and prioritizes effectively
Responsibilities
  • Schedule and manage appointments per protocol or at the direction of the care team
  • Outreach to priority lists of members to schedule clinical appointments
  • Assist members with coordination of transportation, home health, vendors, and other services as needed
  • Partner with the care team to complete visit-related tasks
  • Manage faxing tasks, including assignment of received faxes
  • Coordinate outgoing member communications, including standard mailings, news and member resources
  • Utilize care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
  • Generate and communicate standard reporting as needed
  • Analyze reports and help care team plan and learn from data
  • Support operations leadership with developing and maintaining tracking sheets for various workflows
  • Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as needed
  • Fulfill other duties to support member care and operations as assigned
Desired Qualifications
  • Growth and learning mentality
  • Ability to think outside the box
  • Standard clinic administrative functions knowledge
  • Able to provide creative solutions to challenges within the healthcare system