Full-Time
Healthcare Coordinator
Updated on 8/1/2026
Deadline 7/10/27
PDS Health
Compensation Overview
$17.25 - $24.25/hr
Maricopa, AZ, USA
In Person
Travel might be required between offices.
Category
 Customer Experience & Support (1) |
|---|
Requirements
- A High School Diploma or general education degree (GED) is required.
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurance.
- Ability to achieve results, set realistic goals, meet commitments, remain persistent, and prioritize daily work.
- Ability to act as a patient advocate with flexibility, empathy, passion, and ethical judgment.
- Ability to make data-driven decisions and maintain detailed, organized, and structured operational processes with computer proficiency.
- Understanding of financial drivers, metrics, team and clinician financial understanding, local market drivers, and competition.
- Ability to actively listen and observe behavior and create a mutually beneficial need for change.
- Ability to work independently and as part of a team.
- Ability to multitask effectively without compromising work quality.
- Strong interpersonal, oral, and written communication skills.
- Ability to handle and maintain patient-record confidentiality.
- Ability to remain organized and detail-oriented in a fast-paced environment.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to begin the dentistry diagnosed by the Dentist.
- Achieve proficiency in the PDS system and related tools, skills, and talents to assist patients in making the best decision for their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options and provide patients with choices that fit their budgets.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before patients complete treatment when required.
- Ensure the office exemplifies the Comprehensive Care Model and manages referrals outside the office.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly impacts metrics and results.
- Demonstrate stewardship of the PDS Brand and make decisions consistent with the PDS Brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.