Customer Solutions Director

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, crypto-natives, and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our careers and grow our skills surrounded by colleagues who have our backs.

Ripple is growing, and we're looking to hire an experienced Client Solutions Director based in New York. This is an outstanding opportunity to work with different departments like product, engineering, and integration to deliver enterprise solutions. The ideal candidate lives and breathes customer centricity, is a problem solver, and has a passion for the digital asset industry.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real-world value.

WHAT YOU’LL DO:

• Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin, and Payments, effectively communicating the value propositions to Banks, Financial Institutions, and Crypto-Natives.
• Preferably, a strong understanding of digital asset custody.
• Collect business requirements, define scope, and build designs and specifications.
• Work with clients to understand where and how technology can assist them in meeting their objectives.
• Work closely with clients, as well as internal teams, to construct solution designs, cost estimates, and implementation plans spanning all systems involved.
• Field queries, acting as the single point of contact for the new system, for both the client and internal teams for future designs, improvements, and strategic direction.
• Own the product feedback loop from Customer engagements.
• Own RFx response/review process with internal and external SMEs.
• Support Sales process with functional and technical deep dives.
• Support pre-production solution scoping and design (e.g., PoC, Pilot, MVP).
• Own live demonstrations to clients and sandbox management.
• Inform and shape the product roadmap with client feedback.

WHAT YOU'LL BRING: 

• Deep understanding of distributed ledger technology and digital asset use cases, including Smart contracts, decentralized finance, and further applications.
• Deep understanding of private key cryptography, key storage models, cyber security, and platform solution design.
• Preferably a good understanding of the digital asset custody market.
• (+10 years) experience in Software/IT System business development, (Technical) (Pre)Sales, Solution Architecture, or equivalent.
• (+2 years) of relevant experience (advising and selling to financial institutions).
• Demonstrated track record of successful business development support.
• Active network in the financial institutions or digital asset sector.
• Ability to work effectively with team members and willingness to take on responsibility and work independently.
• Excel, PowerPoint, CRM (Salesforce), basic programming experience, and preferably experience with Key Management Solutions (Hardware and Software).
• Willingness to travel as required by client and company engagements.
• A high technical acumen with natural curiosity and willingness to dig deep into complex technologies.
• Confident and concise communication with excellent presentation skills.
• A demonstrable passion for Blockchain and the Crypto industry, whether it be a professional or personal interest.
• An analytical approach that intuitively connects the dots.
• A proactive, self-starter mindset with an interest and knowledge of Banking, Financial Services, or Fintech and crypto.
• You're an out-of-the-box thinker, client advocate, and a doer.
• The ability to work with Webhooks, REST APIs, and perform basic scripting tasks.
• Knowledge and experience working with industry data standards (e.g., in Banking (ACH, SWIFT, SEPA), a plus).

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.