Simplify Logo

Full-Time

Cardiac Technical Delivery Manager

Posted on 10/25/2024

Clairo

Clairo

5,001-10,000 employees

Generates clinical evidence for trials

Biotechnology
Healthcare

Mid

Remote in USA + 1 more

More locations: Remote in UK

Category
Healthcare Administration & Support
Physicians & Surgeons
Medical, Clinical & Veterinary
Required Skills
Customer Service
Requirements
  • Bachelor’s degree and/or proven demonstrated Project Management skills or experience within the industry, including expertise in primary service line and/or support of studies in multiple service lines
  • PMP Certification preferred
  • 3-5 years of experience in project management with an emphasis in the pharmaceutical field (or related industry experience)
  • Highly knowledgeable in primary service line
  • Highly proficient in Clario products, software and devices
  • Excellent Customer Service and Support skills
  • Excellent organizational, interpersonal, time management, and prioritization skills
  • Excellent verbal and written communication skills, including ability to communicate effectively in English
  • Working knowledge of Microsoft Office products
  • Knowledge of the pharmaceutical drug development process
  • Detail oriented and demonstrated responsiveness to inquiries and requests
  • Valid passport and ability to travel approximately 20%
Responsibilities
  • Supporting the Planning and Setup, Monitoring, and Closeout phases of assigned studies which include:
  • Working with clinical trial sites directly, using a variety of communication methods, to ensure a smooth startup, conduct, and closeout of Clario services at sites.
  • Work with internal stakeholders to understand client project requirements providing experience and guidance on how projects can be delivered efficiently using the current product suite and helps define enhancements as necessary.
  • Ensure Clario is addressing any study issues for assigned clients and effectively driving resolution in a timely manner.
  • Configuring and troubleshooting the technical implementation of Clario data collection systems and technologies.
  • Acting as a point of contact and escalation for selected sites and customers requiring assistance.
  • Perform study specific site trainings.
  • Providing support for Project Management tasks to support study success.
  • Developing and enhancing study documentation to address customer issues.
  • Working on process improvements for systems.
  • Distributing and tracking study equipment
  • Creating, distributing, and analyzing reports to provide insights that will enhance the site / customer experience and data collection quality.
  • Appropriately setting and fulfilling customer expectations
  • Identify potential study risks and mitigations and escalate as appropriate.
  • Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations.
  • Apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations.
  • Engage in troubleshooting activities to resolve site issues as related to Clario products, solutions and/or devices.
  • Directly engage with sponsors and sites to ensure excellence customer service.
  • Responsible for tracking defects and working across internal teams to find the root cause and drive resolution.
  • Support the site certification program by working directly with sites and providing consulting and training services.
  • Ability to configure study devices for testing and reproducing issues.
  • Act as product and device related technical expert with experience and knowledge regarding backend environments.
  • Technical Subject Matter Expert involved in the implementation of new products and product enhancements.
  • Ensure compliance with timely training completion/documentation
  • Demonstrated ability to work under pressure and meet deadlines.
  • Present study services at Investigator Meetings or site initiation meetings as needed
  • Assist with training new members of the Project Management team
  • Perform other duties, assignments, or special projects as time and/or circumstances necessitate

Clario specializes in generating clinical evidence for medical research by combining scientific expertise with a wide range of endpoint technology. Their products support various types of clinical trials, including decentralized, hybrid, and site-based trials, allowing for flexibility in how studies are conducted. Clario stands out from competitors due to its extensive experience, having participated in nearly 19,000 clinical trials and achieved 870 regulatory approvals, which provides a high level of reliability in the data they produce. The company's goal is to empower partners in the healthcare industry to improve patient outcomes by providing comprehensive and trustworthy clinical evidence.

Company Stage

Series F

Total Funding

$29.9M

Headquarters

London, United Kingdom

Founded

1972

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Clario's confidential IPO filing aiming for a $10 billion valuation indicates strong market confidence and potential for significant financial growth.
  • The acquisition of AI-powered software company ArtiQ enhances Clario's capabilities in respiratory solutions and AI, positioning it as a leader in clinical trial technology.
  • Achieving ISO 27001 certification demonstrates Clario's commitment to information security, which is crucial for maintaining client trust and regulatory compliance.

What critics are saying

  • The competitive landscape in clinical trial technology is intense, requiring continuous innovation to maintain a leading position.
  • Integration of new acquisitions like ArtiQ could pose challenges in terms of cultural and technological alignment.

What makes Clairo unique

  • Clario's nearly 50 years of experience and extensive portfolio of 19,000 clinical trials and 870 regulatory approvals set it apart in the clinical trial technology space.
  • The company's Trial Anywhere™ portfolio, which includes decentralized, hybrid, and site-based trials, offers unparalleled flexibility and scalability.
  • Clario's recent FDA 510(k) clearance for its SpiroSphere® with wireless ECG integration showcases its commitment to innovative, patient-friendly technology.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive and equitable total rewards package

Physical, mental and financial health and wellness

Flexible working approach

INACTIVE