At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef’s Plate, Factor, and Youfoodz.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

Reporting to the Vice President of Global Warehouse Technology, this key leadership role will oversee/manage our Global WMS Support and Service Organization. This group pillar function owns traditional fulfillment center WMS production support for our strategic WMS application (Körber/HighJump Warehouse Advantage Platform,) but also partners with design and software engineering resources & owns the Product QC testing function. As such, it also has an active voice in WMS product development strategy. This organization also owns the critical functions of driving new site implementations and in product enhancement activation throughout the fulfillment center networks in both our North America and Europe/ Rest of World operating clusters.

The position is eligible for a hybrid working arrangement when responsibilities/ conditions support, but will need to be based in a key HelloFresh strategic fulfillment center or head office location.

 You will… 

• Manage, develop and mentor a team of (3-5) senior managers or managers, and their underlying analyst organizations seated in our fulfillment centers and office locations around the world
• Lead the organization that has Hellofresh worldwide direct responsibility for troubleshooting WMS technical issues and support global production environments to resolution
• Lead and drive any WMS issue escalation efforts with respective team members and department & operations leadership
• Manage relationships with 3rd party software/ support service providers & managed/drive escalations needs as applicable
• Partner with Global WMS Product and Software Engineering leadership on product management, owning the Unit and QC Testing functions in the software development lifecycle
•  Own Global WMS software product rollout implementation, and production validation with operational business partners
• Coordinate/ partner with other WMS leaders in trouble shooting or managing changes to WMS integrations to other software tools or platforms
• Represent Global WMS  team area as needed with any cross functional initiatives, working with colleagues in operations, automation, procurement, or upstream enterprise technology across both our North America and Global clusters
• Leverage internal resources/ partner with external team resources sourcing WMS application data to drive reporting/dashboards that enable improved operation visibility and performance
• Partner with appropriate infrastructure leadership on the setup and administration of Global WMS hosing server infrastructure and required failover/ redundancy standards
• Partner with appropriate infrastructure leadership teams to help drive oversee/maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets, printers, and workstations

• Coordinate with a regional infrastructure leadership with the North America and International operating clusters to help support local network services as needed

You are…

• An effective, experienced leader able to multitask and prioritize work in a fast-paced environment while maintaining close attention to detail
• Experienced in leading technical/operational employees in a support/ services function
• Someone with both strong supply chain operational process, and deep WMS technical domain expertise
• Comfortable driving/ building and managing with data analytics
• A strong communicator (both written and orally) who has the ability to work collaboratively and inspire/ motivate others in a team-based environment
• Oriented and inspired to mentor and further develop your team and support their career growth goals
• A roll up your sleeves type who is comfortable working with individuals at all levels of an organization

At a minimum you have…

• 10+ years of experience & a demonstrated history of success in overseeing a multi-site WMS deployment in an RF based distribution, manufacturing, or e-com fulfillment environment, direct experience with Koerber/HighJump ONE WMS is a plus
• 7+ years directly managing managers & analysts in a support or services function
• Proven experience with planning, managing, executing, and documenting software testing initiatives (experience driving automated software testing a plus)
• Experience managing reporting product and build functions with clear data strategy
• Undergraduate degree or equivalent experience: Supply Chain Management, Computer Science, Management Information Systems, or Engineering Degree preferred
• The willingness and flexibility to adjust to alternate work hours as occasionally required to support 24/7 warehouse/production operations, and a global organization with direct reports operating across multiple time zones
• The willingness and ability to travel 25-30% to HelloFresh fulfillment facilities in support of projects or platform rollouts or general team development

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it’s like working inside HelloFresh, follow us on Instagramand LinkedIn