Ridestore Specialist

Overview

Make a difference every day—right in your community! Join our team in a dynamic customer service role where you’ll help people navigate their journeys by providing fare products, transit information, ORCA support, lost & found assistance, and solutions to customer questions and concerns. You’ll also play a hands-on role behind the scenes by managing inventory, preparing sales reports, distributing rider information, and traveling throughout Snohomish County to keep bus stop information accurate and up to date. If you’re organized, resourceful, great with people, and want a job where your work directly helps thousands of riders get where they need to go, we want to hear from you—apply today!

As a part-time employee you would be working a minimum of 20 hours a week and could be offered additional hours.

Essential Duties

• Process over-the-counter retail, telephone, online, and mail order sales of electronic fare media, transit passes, tickets, and permits.  Process requests for refunds and maintain sales logs and inventory records.  Prepare daily cash sales reports and reconcile cash drawer.
• Provide service to customers calling the ORCA regional call center including product sales, troubleshooting, and general information for Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit, and Washington State Ferries. 
• Receive and process lost and found articles.  Answer customer inquiries regarding lost items.
• Reply to inquiries from the public regarding route and schedule information, fares, ORCA services, troubleshooting, transfer points, operation changes, policy and procedures, etc.
• Document, monitor, and resolve customer comments and complaints, service requests, commendations, surveys, and general transit inquiries.
• Create distribution routes.  Determine placement of marketing materials and set up distribution routes both internally and externally.  Determine outlet allocation, monitor usage, restock materials, and design kiosks and display racks for materials.  
• Drive a company vehicle throughout Snohomish County to maintain and update existing Community Transit bus stop schedule posters and other transit information.
• Stock and warehouse consumer information and marketing materials, ensuring proper storage and security.  Maintain and record stock inventory weekly to ensure adequate supply for the agency and distribution outlets.  Inform the Lead or Assistant Manager of stock requirements.
• Assist customers at events and transit locations.  Assist the Sales and Distribution Lead and the Assistant Manager with clerical and administrative tasks, as needed.
• Perform other duties of a similar nature or level, as assigned.

Requirements

Minimum Qualifications

• 2 years of customer service experience.
• Must possess a valid Washington State driver's license and maintain a good driving record (no more than 2 moving violations and/or accidents within the last 3 years).
• Must be able to work varied hours and days of the week.  This includes weekdays, nights, weekends, and holidays.
• Ability to maintain regular and reliable attendance.
• Ability to work in all weather conditions.

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• Practices that deliver excellent customer service.
• General, basic math calculations (add, subtract, multiply, divide).

Skill Requirements

• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.  Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.  Demonstrating courtesy, sensitivity, and respect in all interactions.
• Providing effective, courteous, and professional customer service under stressful conditions.
• Effective written, verbal, and interpersonal communication.  
• Attention to detail.
• Time management.
• Money handling.
• Proficiency with Microsoft Office applications.

Preferred Knowledge and Skills

• Retail, sales, or administrative experience.
• Record maintenance and transaction recording.
• Automatic Call Distribution System or basic call management.
• Operating a cash register.

Working Conditions

70% to 80% of your work is performed in an office environment and requires the use of office equipment and technology.  You may also be required to lift and carry materials up to 50 pounds occasionally, and/or up to 20 pounds frequently.  20% to 30% of your work will be performed in the field, in noisy environments and varying weather conditions, and will require you to move between bus stop locations.  While performing fieldwork, you may also be exposed to automotive fumes, odors, and dust.

Application and Selection Process

• Only on-line applications with a resume attached  will be accepted . 
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, will accrue up to 19 days of Paid Time off (152 hours) in their first year based on the number of hours you work and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Compensation: N/A to 28.61 (USD)