Account Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities.

Line of Business Job Description:

Account Specialists have advanced experience with multiple products across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching skills. They conduct special research and other project assignments. Primary responsibilities are repossession title work, customer service and other loss mitigation and recovery activities. Works with internal lines of business, external vendors and third parties. Account Specialists work in relationship-based collection environments. Key accountabilities and responsibilities are like Sr. Collector II but are more advanced and complex in nature. This role manages more complex accounting relationships with an emphasis on financial analysis and credit action and legal matters. The specialist manages a portfolio of special assets, or portfolios usually consisting of less complex relationships, both secured and unsecured, and business loan losses. The specialist serves as a liaison to administrative areas within the bank. Ensures document compliance and security perfection as well as collateral monitoring/maintenance. Implement procedures to meet production deadlines, successfully execute service level agreements, manage relationships within the internal department and with business partners. They understand regulatory and compliance requirements that apply to Consumer Vehicle Lending Collections/Repossession and can work within these guidelines. Reviews and processes of repossession and recovery, legal and title documents.

Responsibilities:

• Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts

• Works with clients to establish full balance repayment plans or settlements

• Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements

• Ensures document compliance and security perfection as well as collateral monitoring and maintenance

• Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners

• Works in ownership-based collection environments conducting special research and other project assignments

• Investigates daily incoming inquiries received from business partners; reviews to determine the best course of action for the account; validates and signs and/or notarizes the legal and title documents at our CVLC Jacksonville, FL location.

• May be responsible for working with the business partners and legal counsel to address any concerns and handle daily correspondence regarding the process and for performing quality reviews of the completed steps.

• Review to determine the best course of action for the account; ensure all previous validation and signature steps were completed properly.

• Review of legal templates, including direct communications with Internal Legal Counsel; Title Vendors, and Department of Motor Vehicles.

Required Qualifications:

• Must have current Credit Assistances experience

• Experience managing accounts within consumer vehicle lending collections/repossessions, including prioritizing high volumes, meeting deadlines and service levels, and delivering client-focused solutions

• Strong active listening and communication skills, with the ability to clearly understand needs and convey information to customers, peers, leadership, legal teams, and external partners

• High attention to detail, ensuring accuracy and completeness across loan documentation, account handling, title work, and compliance activities

• Ability to interpret and apply laws, regulations, and internal policies to ensure compliance and mitigate risk

• Demonstrated ability to manage multiple tasks independently in a fast-paced environment with changing priorities

• Effective collaboration skills, building partnerships across departments such as legal, repossession, towing, and DMV offices

• Strong problem-solving skills, including identifying, escalating, and resolving issues with resourcefulness

• Proficiency in data entry and system navigation, maintaining accuracy across loan servicing platforms and tracking tools

• Adaptability and willingness to learn new processes, systems, and regulatory requirements

• Ability to work across multiple systems and tasks efficiently

• Responsible for signing, notarizing, maintaining, and mailing documents onsite at the Jacksonville, FL CVLC location daily

• Understanding and development of inline process reporting; procedure reviews and updates.

Desired Qualifications:

• Working knowledge of general bank policies, programs and procedures and financial/account practices.

Skills:

• Active Listening

• Attention to Detail

• Client Solutions Advisory

• Interpret Relevant Laws, Rules, and Regulations

• Oral Communications

• Account Management

• Adaptability

• Collaboration

• Data Collection and Entry

• Liquidity Management

• Client Management

• Collateral Management

• Credit and Risk Assessment

• Customer and Client Focus

• Fiscal Responsibility

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40