Personal Injury Pre-Litigation Senior Case Manager

Job Description

The Senior Case Manager possesses extensive knowledge and understanding of personal injury case management and supports attorneys in the handling and progression of pre-litigation matters. This position serves as a primary point of contact for clients, maintains accurate case records, facilitates communication among parties, and helps ensure cases progress efficiently in accordance with firm procedures and attorney direction. 

Responsibilities

Client Communication

• Contact clients within 24 hours of case assignment to introduce yourself and explain the next steps in the case process.
• Maintain regular communication with clients and provide case-status updates as directed by the supervising attorney.
• Communicate treatment-related updates and documentation requests in accordance with firm procedures.
• Return client calls and voicemails the same business day.
• Maintain contact with clients at least every 14 days.
• Notify clients regarding settlement-related developments and coordinate communications at the direction of the supervising attorney.

Insurance and Provider Communications

• Follow up with insurance carriers after settlement demands have been submitted by the attorney.
• Facilitate communications with insurance adjusters, medical providers, and other third parties under attorney supervision.
• Confirm and document available insurance coverages, including BI, PIP, and UM coverage.
• Request and follow up on insurance declaration pages and supporting documentation.
• Coordinate the transmission and receipt of settlement-related documentation as directed by the attorney.
• Coordinate mediation scheduling and prepare case materials for attorney review.

Case Management

• Maintain complete, accurate, and timely case notes in Litify.
• Update client files and supporting documentation.
• Track outstanding records, bills, liens, and other case-related documents.
• Review provider balances and obtain appropriate internal approvals before processing case-related settlements.
• Assist with demand package preparation and case organization for attorney review.

Client Service

• Deliver exceptional client service through professionalism, responsiveness, and attention to detail.
• Address client questions and concerns promptly and courteously.
• Maintain confidentiality of all client information.
• Ensure adherence to firm procedures and service standards.

Work Location Requirement: This is a full-time, onsite position located at 535 5th Avenue, Suite 2600, New York, NY 10017. Employees are expected to work in the office five (5) days per week.

Remote or hybrid work arrangements are not available for this role.

Qualifications

• Fluent in English and Spanish.
• Ability to work onsite Monday through Friday in New York.
• Fluent in English and Spanish.
• Expert knowledge of the personal injury pre-litigation process.
• Experience managing a high-volume personal injury caseload.
• Experience working with bodily injury claims, medical records, insurance documentation, and case management systems.
• Proficiency in Litify and Microsoft Office Suite.
• Strong organizational, communication, and client-service skills.
• Ability to work effectively in a fast-paced, deadline-driven environment. 

Disclaimer

• This position performs settlement and negotiation-related activities under attorney supervision and does not provide legal advice or perform duties requiring a licensed attorney.

Additional Information

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Join Our Team

At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you.

Apply today and become part of a team that's committed to excellence, growth, and serving our clients with compassion.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

Compensation: 75000 to 95000 (USD) (YEARLY)