Full-Time
Enterprise Client Success Manager
Customer Success, Multiple Teams
Posted on 8/14/2025
Flywire
1,001-5,000 employees
Global payments platform for education, healthcare
No salary listed
Boston, MA, USA
In Person
 Sales & Account Management |
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- Bachelor's Degree or equivalent work experience
- 3+ years Customer Success experience
- 2+ years Hospitality experience
- Demonstrated success of exceeding customer satisfaction and retention targets
- Experience developing implementation plans and managing complex deployments
- Passionate about customer success and driving customer outcomes
- Exceptional communication and presentation skills; able to interact with different audiences, from end users to C-level executives
- Ability to summarize technical and complex topics to a specific target audience
- Strong problem resolution and analytical skills
- Ability to project manage, multi-task, meet deadlines and prioritize projects
- Self-motivated and self-learner with the ability to work under minimal supervision
- Able to collaborate well with a team, but can also manage their workload independently
- Act as the primary point of contact and advocate for our most strategic and high value customers
- Proactively own and manage a portfolio of accounts and become their trusted advisor by building strong relationships through scheduled business reviews and point in time communications
- Establish the post-sales relationship with new customers with the primary goal of driving adoption across the portfolio
- Conduct customer intake calls, establish custom workflows, and deliver high-quality trainings to customers via web conferencing
- Work closely with the Implementation Team to complete new customer and new product onboarding projects
- Facilitate the transition of new clients from implementation to self-sufficiency using customer success software (ChurnZero)
- Drive communication of troubleshooting, and proactively suggest solutions to customer concerns
- Create customer references, testimonials, and case studies
- Provide team feedback by effectively communicating customer needs and feature requests; work cross-functionally across various teams (Sales, Implementation, Product)
- Monitor, track, and report on analytics, status reports and KPIs for your portfolio customers
- Develop an in-depth knowledge of all products and services; maintain product expertise across our platform
- Maintain customer needs, questions, and interactions in Salesforce; escalate challenges to the Support Team, and concerns internally to other appropriate teams.
- Experience working in SaaS industry
- Experience with Salesforce.com and/or Delphi.fdc
- Experience with Adobe Acrobat Pro
- Experience with customer success software (i.e. ChurnZero)
Flywire provides global payments enablement and software for high-value cross-border payments across education, healthcare, travel, and B2B. It combines a payments platform, a global network, and vertical-specific software to manage invoicing, payment, and receivables, integrating with clients' ERP and A/R systems; it supports 140+ currencies across 240+ countries and local currency payments with installment options. It differentiates itself by vertical-focused software and end-to-end receivables workflow embedded in clients' systems rather than a generic processor. Its goal is to simplify and streamline complex, high-value payments for institutions and enterprises worldwide while expanding its geographic and industry reach.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Boston, Massachusetts
Founded
2011
Simplify's Take
What believers are saying
- Q1 2026 revenue surged 41% to $188.1 million with $12.5 million profit.
- Sertifi acquisition adds $14.2 million Q4 2025 revenue and contract workflows.
- Morgan Stanley's Mike Wilson recommends Flywire as top buy in April 2026.
What critics are saying
- Sertifi integration fails, triggering $50-100M goodwill impairment in 18 months.
- CFO Cosmin Pitigoi sells 30,000 shares on April 21, 2026, signaling concerns.
- Stripe and Wise erode B2B market share within 12-18 months.
What makes Flywire unique
- Flywire combines proprietary global payment network with vertical-specific software for education and healthcare.
- Founded in 2009 by Iker Marcaide to solve international student tuition payments at MIT.
- Processes payments in 140 currencies across 240 countries for 5,100 clients.
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Benefits
Health Insurance
401(k) Retirement Plan
Wellness Program
Growth & Insights and Company News
6 month growth
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↑ 0%Flywire Corporation has appointed Christine Katziff to its board of directors, where she will also join the audit committee. Katziff brings over three decades of financial services experience, most recently serving as chief audit executive at Bank of America. During her 38-year career at Bank of America, Katziff led global audit and credit review teams, reporting directly to the CEO and audit committee for over a decade. She oversaw risk assessment, cybersecurity, capital planning and compliance whilst pioneering the use of AI and automation in risk management. Katziff currently chairs Novant Health's board and Bryant University's finance committee. She holds a business administration degree from Bryant University and an MBA from the University of Hartford.
Flywire Corporation, a global digital payment platform serving education, travel and healthcare sectors, has been highlighted by Morgan Stanley as a buying opportunity amid market weakness. The company operates across 240 countries and territories, supporting over 140 currencies for more than 4,900 clients. Morgan Stanley chief US equity strategist Mike Wilson suggests the S&P 500 could trade towards 6,300 by early April before a fundamental recovery takes hold. Whilst acknowledging near-term headwinds from geopolitical tensions and tightening liquidity, Wilson maintains a longer-term positive outlook and advises investors to prepare shopping lists. Flywire recently acquired Sertifi, a cloud-based electronic signature platform, for $330 million. The acquisition contributed $14.2 million in revenue during the fourth quarter of 2025.
Flywire has reported fourth-quarter 2025 sales of $157.54 million and full-year sales of $623.03 million, with net income improving to $13.5 million. The payments platform company issued upbeat 2026 guidance, projecting foreign exchange-neutral revenue growth of 26% to 30%. The company, which operates across education, healthcare and travel sectors, is scheduled to present at Raymond James and Morgan Stanley investor conferences. Management will address margins and vertical mix against growth targets. Flywire's narrative projects $817 million revenue and $102.1 million earnings by 2028, requiring 14.8% yearly revenue growth. However, investors should note that regulatory scrutiny and compliance costs could impact profitability. Analyst estimates for 2028 revenue vary significantly, ranging from $773.5 million to higher projections.
Flywire, a global payments company, saw its shares jump 10.1% after reporting fourth-quarter results that exceeded Wall Street expectations. Revenue grew 39.7% year-over-year to $157.5 million, beating analyst estimates by 9.3%. The company posted GAAP earnings per share of $0.00, surpassing forecasts of a $0.01 loss. Adjusted EBITDA of $25.4 million came in nearly 10% ahead of consensus estimates. The strong performance across both revenue and profitability metrics drove positive investor sentiment. Despite the gains, Flywire shares remain down 10.6% year-to-date and are trading 29.6% below their 52-week high of $17.64 from February 2025. The stock has experienced significant volatility, with 12 moves greater than 5% over the past year.
Flywire, a global payments enablement and software company, has appointed Patrick Blanc as Chief Technology Officer. Blanc will oversee global engineering, implementation and technical support, leading technology strategy across Flywire's payments platform and vertical software. Blanc brings over 20 years of payments technology leadership, most recently serving as CTO of Ingenico. He previously held senior roles at Visa, including CTO of Cybersource and Value Added Services, and spent a decade at PayPal developing expertise in mobile commerce and payment applications. The appointment comes as Flywire advances its AI-first engineering approach and scales to meet growing client demand. David King transitions from CTO to Chief Product Officer and Co-President of Global Education. Flywire currently supports over 4,900 clients across education, healthcare, travel and B2B sectors globally.