Application Management Engineer

Who we are

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while providing stability and high availability that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application maintenance, and technology risk and compliance.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

Seeking an experienced Application Management Engineer with strong expertise in Java, SQL, and related technologies to join our dynamic Application Services IT team. The ideal candidate will play a pivotal technical role in Application Services team focusing on application maintenance & support. Proficiency in Java, Rally, and SQL will be essential for effective project management, data integration, and database interactions. Good knowledge in Data Stage is preferred. Knowledge in underwriting process will be a bonus.

What you need to know

Responsibilities include, but not limited to:

• Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers
• Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions.
• Utilize the platform’s various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities.
• Collaborate with Product and Technical teams to address recurring issues and enhance support services.
• Create and maintain internal documentation on platform functionalities and processes.
• Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance.
• Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans.
• Work with business for prioritization of various tasks/requests/changes/issues.
• Participate in application onboarding / decommissioning discussions.
• Participate in Permit to Build / Permit to Operate discussions.
• Participate in PI Planning
• Participate in Major incident RCA calls.
• Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization.

What we’re looking for

• 5 + years of experience as a Tier-1, 2, 3 or Senior Technical Management Engineer for technical SaaS products, cloud-based, or IT tooling solutions
• Experience with two any of the major cloud providers (AWS and Azure)
• Experience working with internal and external APIs.
• Experience of working with Microservices, APIs, Mule
• Experience of working in Distributed Technologies
• Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.
• Ability to work independently and ability to multitask whenever there is a major incident involving multiple stakeholders, or multiple activities planned while still communicating with the stakeholders on key issues.
• Proven track record of building support processes and methodologies from scratch and make improvements on existing ones.
• Experience with working in monitoring or cloud cost management segments
• Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
• Implement long-term IT solutions with an eye on security and cost evaluations.
• Supporting global workforce, partnering with overseas IT teams, both employees and consultants
• A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
• Optimize applications by integrating new technologies and performing upgrades
• Ability to meet tight deadlines.
• Sound knowledge of all ITIL processes i.e., Incident Management, Problem Management, Change Management & Service Request management.
• Strong analytical, problem solving and communication skills.
• Should be well versed in Agile process and Rally

Veterans are encouraged to apply.

#LI-NK1

The base salary range for this position in Jersey City, NJ, is $88,000 - $111,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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