JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description: Team Lead

Key Elements and Essential Tasks

• In addition to performance of operations specialist functions, responsible for tasks and process coordination of assigned team and shift.
• Ensure client assets, including network, alarm systems, and building monitoring are fully operational and escalate potential impact or limitation of full operation or double-active status.
• Coordinate and manage incidents related to client buildings and assets ensuring accurate determination of severity level, appropriate notifications to building occupants, and engineering staff, and operations stakeholders and in accordance with incident management program.
• Ensure policies and procedures are complied with to include, but not limited to, alarm management, monitoring of mechanical infrastructure, fire, and life safety systems, record keeping, communication logs, and dispatch of operations staff.
• Responsible for tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols.
• Assist field operations with troubleshooting equipment utilizing building automation system information, evaluating trend data, and performing overrides.
• Monitor and coordinate building shutdown activities through building automation systems.
• Ensure the validation and approval of vendor activity prior to work beginning.
• Ensure timely completion of pro-active virtual tours of all facility systems for proper operation.
• Receive, generate and process work orders in designated system and dispatch technicians and follow up as appropriate.
• Review, manage, maintain and issue required shift reports, provide coaching, training, and quality assurance review of team.
• All other duties and tasks assigned.

MINIMUM REQUIREMENTS

• High School diploma or GED equivalent
• Preferred degree/education in technology related field from accredited university/college
• Strong knowledge of computer applications including Word and Excel
• Excellent written and verbal communication skills
• Ability to consistently develop accurate periodic reports, under client defined critical deadlines
• Time management, multi-tasking, and organization skills with strong attention to detail
• Self-starter and must be able to work in a fast paced, high-volume environment
• Shifts vary to include both nights and weekends, availability is required
• Preferred, but not required, experience in Building automation systems
• Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required
• Understanding of tehnology, software applications and computer systems
• Customer focus and customer service skills
• Strong Interpersonal skills
• Ability to remain calm during stressful or emergent situations

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.